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Suntrup Nissan
- Car Dealers
- St. Louis, MO
About this business
Sales: Monday, Wednesday, Friday 9:00am – 8:00pm Tuesday, Thursday, Saturday 9:00am – 6:00pm Parts & Service Monday - Friday 7:00am – 6:00pm Suntrup Nissan is a Nissan dealership located in St. Louis, MO – South County area. Suntrup has a full inventory of Nissan Altima, Sentra, Versa, Murano, Rogue, Armada and more. Plus a huge certified preowned inventory. We also have a great service department for all your service needs.
Location details
6000 South Lindbergh Boulevard, St. Louis, MO, 63123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I purchased a Used 2020 Murano. I was told I needed to put down $500.00 to be put in the 2020 Murano. I have signed paperwork of the purchase with the $500 I was told needed down.. After two months I received a call from Suntrup asking me to return the car because I couldn't afford it and the bank didn't approve the car. I returned the car and was told I would be receiving my $500.00 back in a week. I'm wanting to know why I had to return my car? I want to know how I drove off car lot. Why did I sign papers and given car key... read more
Business response:
*********, we are sorry that the car deal did not work out. Unfortunately, we have to send in all of the documents to the bank once we sign paperwork for them to verify all of the information. The bank looked at the pay check stubs and there were deductions that they took out of the income calculation. We can only go by the income you provide on the credit application and if the paycheck stubs look correct then we proceed with processing the paperwork. At the end of the deal, the bank is holding the loan and they go through ... read more
I found a 2019 Camry on their website that had all the features we needed and chatted with them online about it and setup an appointment to test drive the vehicle. I called and verified it had all the options we needed because we live a hour and 50 minutes away and they verified it did. We drove over there to find out that it in fact didn't have the listed options and they already knew this but was told it was just accidentally listed on their website. We were then told "they did have more expensive cars that had the options... read more
Business response:
*****, we are sorry for the confusion, we always strive to have completely accurate descriptions on our sites but with all of the technology sometimes there are errors. Our operator unfortunately did not double check the options and we are sorry you had to waste a trip. I know at the time, they did offer to install the heated seats and I'm sorry that it was not going to be convenient for you to get done due to the fact you live so far away. I would be more than happy to at least reimburse you for gas for the trip over. Pleas... read more
Suntrup Nissan is terrible. Told me selling price of car would be $7000 more than MSRP after MARKUP and **fees. Dont waste your time here.
Business response:
I am sorry you felt that way about the pricing. We too are purchasing over invoice in some cases to keep inventory on our lot. I am told you have worked it out with sales and purchased the vehicle . I am so glad it was resloved reasonably. Enjoy your purchase. Thanks for using Suntrup.
Their customer services is a total joke . Suppose to get a rental car . Because a Truck I bought there that was a 2022 only had 3 months as totally quit running on me . So I have been left now for 2 days with out a way to get around and Nobody over there knows who the **** Im suppose to talk to about it . And getting return calls from any of them is a **** JOKE
Business response:
Our service Director personally spoke to ************* as soon as he received a voice mail from her. Her vehicle would not start and she called Nissan Road Side Assistance. They sent 3 tow trucks to pick up her vehicle and because of the position of her vehicle in her parking lot. As soon as I spoke to her we sent our tow company and they were able to bring it to our facility. It is currently being looked at as of Thursday morning March 31. Her complaint is with Nissan Road Side Assistgance not Suntrup Automotive,We were out... read more
I engaged with the dealership via their website and subsequently received an email with a price for the vehicle I was interested in. When I attempted to secure the vehicle for that price, I was told the price was $4K higher than that quoted in the email ($3K above MSRP). I was offered excuses of "that's not us" and "those are marketing companies", etc. You are responsible for information that your agents send. Offering one price via email and increasing it by $4K when the customer arrives is clearly a ************* tactic an... read more
Business response:
Suntrup does not practice bait and switch tactics. We honor our online pricing. Suntrup practices market based pricing and we monitor the market hourly to make sure we have competitive pricing based on the market. We ask all customers to verify pricing before visiting the dealership. Please let me know if you have any more questions or concerns. Sincerely, ********************* Suntrup Automotive Sales Director *********************************
Frequently asked questions about Suntrup Nissan
How is Suntrup Nissan rated?
Suntrup Nissan has a 4.4 star rating with 2,567 reviews.
When is Suntrup Nissan open?
Suntrup Nissan is closed now. It will open tomorrow at 9:00 a.m.
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