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Suntrup Ford - Kirkwood
- Car Dealers
- Kirkwood, MO
About this business
Established in 1997. Suntrup Ford Kirkwood was originally Yates Ford.
Location details
10340 Manchester Rd, Kirkwood, MO, 63122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Buying a **** has been one of the WORST decisions Ive ever made, and Im here to warn youdo NOT buy a **** vehicle. Theyre not built like they used to be, and theyre definitely not **** Tough, despite the marketing hype.I drive a 2020 **** Fusion SE, and since November 2024, Ive been stuck in a never-ending nightmare. The car has had the same issue repeatedly, and **** has done nothing to provide a real solution. After spending over $600 in November to fix a sensor problem that caused the car not to start, it ran fine for thr... read more
Unfortunately there was a safety issue discovered when driving home the dealership the day we purchased the vehicle. This was on a Saturday evening and we contacted the dealership immediately Monday morning. My husband took it up and one of their technicians agreed it was a safety concern. But the ** refused to fix it and was extremely rude. I would not recommend purchasing a used vehicle at Suntrup ***** They do not care about their customers or their reputation as a dealership.
Would not recommend Suntrup Ford Kirkwood. Very disappointed in *******. My husband inquired more information on a pre-owned vehicle. ******* was unable to answer his question regarding an accident report, and encouraged us to come in to discuss the vehicle. The next morning at 7:30 am, he informed ******* he was very interested and will be at the dealership around noon. She acknowledged his text and said see you then. We arrived at 11:30 am and waited for ******* to finish with a customer. While waiting she texted my husban... read more
This is shorter version of an email I sent to the ** of Suntrup *****Kirkwood. I couldn't reach ***** or ***** Suntrup but would like them to see how their good name is being tarnished. On March 19th 2022, I purchased a vehicle from your dealership - a 2015 ****** Pathfinder, and the vehicle has not been satisfactory. It started with a dead battery. I took it to ******** where they checked it and said that it was beyond dead and should have been replaced a while ago. I have a feeling it was charged that day before test drivi... read more
Business response:
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Thank you for bringing this to our attention. We're sorry you had a bad experience
I purchased a used convertible from Suntrup Ford Kirkwood. Their ad listed a cover for the top when folded down. They never gave me this cover after promising during and after the sale to do so. Several weeks after the sale, I noticed that the radiator was leaking. Suntrup claimed their used car warrenty did not cover this so I had to pay the full repair cost.
Business response:
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention
To whom it may concern: My vehicle has been in their possession for over 2 weeks, all while I had a schedule appointment. One week prior to the vehicle being dropped off, I contacted the service department to explain in detail the issues that have been occurring (I am an auto tech so I am very familiar with diagnosing issues) The service departments states that fixing this should not be an issue. Come 2 weeks after my car has been dropped off and the vehicle has not even been seen yet. A front differential repair is a 3 hour... read more
Business response:
We're sorry to hear of your less-than-satisfactory experience with Suntrup Ford Kirkwood and know we are looking into this.
Frequently asked questions about Suntrup Ford - Kirkwood
How is Suntrup Ford - Kirkwood rated?
Suntrup Ford - Kirkwood has a 4.3 star rating with 1,836 reviews.
When is Suntrup Ford - Kirkwood open?
Suntrup Ford - Kirkwood is open now. It will close at 6:00 p.m.
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