This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Sunstone Palms Apartment Homes
- Residential Leasing
- Tampa, FL
About this business
At Sunstone Palms in Tampa, Florida, choose from a variety of spacious one, two, and three-bedroom apartment homes. Your new home includes large walk-in closets, high ceilings, wood-style floors, energy-efficient appliances and so much more. Enjoy outstanding community amenities like our two swimming pools, picnic and grilling areas, playground and fully-equipped fitness center. Additional conveniences include 24-hour emergency maintenance and online services for rent payment and service requests. Conveniently located near U... read more
Location details
12702 University Club Dr, Tampa, FL, 33612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
TERRIBLE DO NOT MOVE HERE! Every time it rains it floods there’s roaches&moths and the neighbors are loud. The onsite washer and dryers are dirty and do not work! Not to mention the front office is very unprofessional! All they do is sit there instead of doing their jobs!
Do NOT Believe the Good Reviews Management is unprofessional and they do not get back to you. I have been trying to give my unit (Townhouse unit) to someone by doing a roommate release so that my name is off the lease and my "roommate" is the only person on the lease. It has been 2 months since I sent my letter of departure (Early December). Nobody had gotten back to me in a month regarding the release of my name off the lease, and when she did she told me I had to start the entire process over from scratch when I started it... read more
Poor Customer Service I should have known from my early interactions that this would have been an unpleasant experience overall. While my apartment is suitable for a first time renter (although the area is fairly sketchy, such as car break ins on my first night at my complex), the customer service is lacking tremendously. They assigned me another resident’s mailbox, keys and all, and my mail wasn’t delivered to it ever and then her mail was also messed up. I moved in in late August, discovered the issue the beginning of this... read more
Sunstone Palms Apartments a great place to live They are fast at fixing problems the staff is excellent and helpful the security is wonderful it's quite and a the upkeep is excellent. A wonderful place to raise kids and pet friendly.
Business response:
That's great! Thank you for taking the time to leave a review, Cassandra. We value our residents, and want each one of them to be completely satisfied with their space and our service. We're so pleased to hear that you're happy with our family-friendly community, and that the staff has been accommodating. Please let us know if you need anything during your residency at Sunstone Palms.
This place is a nightmare We had mold growing in our air vents for nearly 2 years and maintenance refused to acknowledge it. They tried to convince us it was "dust" until we threatened to take matters into our own hands, in which they finally hired a contractor to come clean it out. That's just one inconvenience experienced while living in this dump. Do NOT move here.
JUST DON'T!!!!!!!!! Been living here for almost 1 year now and it's just so horrible. Gated community with security - gates break constantly. Security lets ANYONE IN because doing the job they are hired for seems to be impossible? People (most likely college students) jump the back walls and again - security does nothing. Not only is security useless - but the security cameras DO NOT WORK!!!! So when you get your package taken - no way of figuring out who took it. Which makes the NOT WORKING package room just as useless as t... read more
Rethink before signing-part1 Pros: maintenance team, I would give 7/10 score. Cons: 1.Noise from all sides: if you dont need a good sleep, you can stay here. You will here the noise from all sides especially from upstairs, the house ceilling and wall are very thin. If someone walk, you will hear every single steps. Many times that they run/move stuffs at night and wake me up several times. I reported the office many times but it never get it fixed. Apart from that, all neighbors, when they sit outside at their home, you will... read more
Leasing office sucks!!!! I've lived here all year and I can truly say I'm SOOOOOOO excited to leave! Within the first month of living there one of the water fountains broke and it was impossible getting by without getting wet, took them about 3 weeks to fix it, a piece of the roof started to RIP off took them like 5 months to fix that, our sink has broken down at least 7 times the handle never got fixed and half way through our stay the porch light went out and it still hasn't been fixed since we notified them MONTHS ago so ... read more
Stay away! This place is a nightmare. I am a student. I would not ever recommend Sunstone Palms to anyone because it is an extremely inconvenient place to live in. Most of the devices provided in the house are ages old and hardly work. The refrigerator and AC suck up electricity hiking up your bills. The manager is an extremely rude person and is not in office most of the times. Poor demeanor, bad mouthed, arrogant and unavailable 95% of the times. The staff is unaccountable for their actions, and clueless about most issues;... read more
Frequently asked questions about Sunstone Palms Apartment Homes
How is Sunstone Palms Apartment Homes rated?
Sunstone Palms Apartment Homes has a 3.6 star rating with 877 reviews.
When is Sunstone Palms Apartment Homes open?
Sunstone Palms Apartment Homes is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com