Sunglass Hut at Macy's

Moe Taghipourfard 

on Google

a month ago

My family and I have bought so many things from Macy’s over the years, including many pairs of sunglasses, and we’ve recommended Macy’s to a lot of people because we trusted the brand. That’s why this experience at Macy’s South Coast Plaza was so disappointing. I bought sunglasses 5 days ago and the lenses were scratched when I received them. I returned for help and asked to speak with a manager. The person I spoke with just said “I am the manager” and was rude and dismissive, only repeating “exchange only” with no effort to... read more

Madelyn Manley 

on Google

a month ago

Very disappointing experience at the Macy’s Sunglass Hut on 12/21 around 3 PM. The associate who assisted us was rude and avoidant. Instead of answering questions or explaining the process, she would turn her back to us, shake her head, avoid eye contact, and point at the iPad for us to fill out rather than communicating. When she did speak, she mumbled and seemed visibly frustrated that we were asking basic questions. I am describing her appearance only because she did not provide her name. The associate was short, had dark... read more

Ritz Nails 

on Google

3 months ago

Very Disappointing Experience at Sunglass Hut – Macy’s South Coast Plaza Today, Monday the 6th, was truly a terrible day for me when I went to return an item at 7 PM at Macy’s South Coast Plaza. I was extremely disappointed by the disrespectful attitude of a staff member at Sunglass Hut. I had purchased a pair of sunglasses, but due to an eye problem, I had to return them. The employee named Natia, who said she was the manager, was clearly unhappy and showed a negative attitude toward me during the return process. She tried ... read more

Hope Adam 

on Google

9 months ago

I don’t recommend anyone to buy from this store. I bought sunglasses but I didn’t want the one in store cause it has some scratches. So they order another one for me and delivered to my house. But it also came with some scratches. When I went to return they refuse to return it. The manager of those locations on third floor very rude and deal with unprofessional way. I don’t recommend anyone one to buy from this. If there is zero star I will do it for this location.