Sun Life Financial

Cynthia A 

on Google

8 months ago

Terrible at paying out in a timely manner. Literally have to babysit my claim, and call in several times a month for payments to be processed. Have to go through the entire phone tree just for them to leave a message with my case manager, who then in turn calls and leaves a generic message for me to call back if I still need help. 

Cynthia W 

on Google

8 months ago

Terrible at paying out in a timely manner. Literally have to babysit my claim, and call in several times a month for payments to be processed. Have to go through the entire phone tree just for them to leave a message with my case manager, who then in turn calls and leaves a generic message for me to call back if I still need help. 

Christina Li 

on Google

2 years ago

I was added to my husband’s insurance two months ago. Today I visited the eye doctor and the needed to bill through VSP for sun life, only to find they didn’t add my info to their system because sunlife didn’t update it. Called the customer services 4 times, 2 sent me directly to VSP who told me sunlife has to call them to update it not me. Another 1 said she’ll do it but she hung me up after I waited for her for 15 minutes. Not talking to the 4th one. Hopefully it will work. It’s been two months. They should already have ev... read more