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Summit Racing Equipment
- Auto Parts & Supplies
- Tallmadge, OH
About this business
Location details
1200 Southeast Ave, Tallmadge, OH, 44278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Ok let's hear Summit explain this one away..April 4, 2021, I placed an order for multiple items for my 68 Camaro. One of those items was OER K352 a convertible power top frame. They advised it will be shipped from manufacturer which I expected. So, during my wait I get shipping updates from time to time, and weeks go by, months go by with new dates and I patiently wait because I'm not at the point of installing this yet and I ordered it early so I would have it when I was ready. Well crunch time is near and I still had not r... read more
Business response:
Feedback from our customers plays a very important role in our companys mission. We apologize for any issue you may have had ordering the convertible top frame. We have been in communication with the customer and reviewed the matter. We provided details regarding the back ordered dropship item, the breakdown in communication, and we have reviewed the matter with the vendor as well. We have processed a full refund and come to an amicable resolution for all parties involved.
Summit = no good! Sent me out wrong part 3 fricken times ! I asked person i talked to , to please have shipping **** check that THE PRODUCT IN THE *** MATCHES THE ***** ON THE ***. I must have asked for too much because they sent the wrong product in the right box 3 FRICKEN TIMES. Besides not being very smart , they are also lazy AF!!! READ THIS CAREFULLY SUMMIT! IT IS CALLED BEING PROACTIVE . MAYBE MAKE A POSTER OR SOME S*** AND POST IT ** ** THE BREAKROOM WHERE YOUR EMPLOYEES OBVIOUSLY SPEND A LOT OF THEIR TIME DOING NOTHI... read more
Business response:
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. Our records show you placed your original order for SDH-3-3-5961X, slip yoke on 7-2-22 via our website and selected PayPal as your payment method. On 7-22-22 you contact our customer service department stating you received the incorrect item in the box. The service representative you spoke with issued a prepaid return label, and also sent you a replacement order the same day (7-22-22)... read more
Was purchasing backorder item in early August. Website said item was on backorder and expected ship date September 6th. Came September 6th, got email saying deliver now September 12th. Okay, that's fine. Then came September 12th, nothing. Reached out to support and they say delivery now October! You kidding me? Why sell item you can't offer within a decent timeframe. Never shopping again.
Business response:
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. Our records show that your order was placed on 8-3-22 via our website. The item that you ordered was not in stock at the time you placed your order and this information was displayed on our website. The estimated delivery dates that appear on your reminder cards or in the order status section of our web site are provided directly from the supplier. These are estimated arrival dates as... read more
Ordered an Office Tube for an 09 *********** back in May of 2022. It's now mid September and I just received word; the part was no longer available. Had to chase Summit around once a month; only to receive BS excuses and revised shipping dates. Thanks for the good service.
Business response:
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. None of the information you provided to the Better Business Bureau links back to any orders placed with us. If you can provided some additional info, such as customer number, invoice number, or the email address the order was placed under, we would be happy to investigate the matter further.
Ordered an Office Tube for an 09 *********** back in May of 2022. It's now mid September and I just received word; the part was no longer available. Had to chase Summit around once a month; only to receive BS excuses and revised shipping dates. Thanks for the good service.
They get the product out to you fast, but you will be waiting awhile for your core refund.Also, thier customer svc SUCKS!
They are incompetent bumbling idiots seriously dont waste your time
Business response:
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our company’s mission. Our records show that your order ******* was placed on 8-29-22 via our website and shipped out the same day. This was shipping to Australia via UPS, the method you selected at the time the order was placed on our website. You emailed our service department on 9-5-22 (labor day holiday) stating that according to UPS tracking the package was last scanned on 9-2-22 in Malaysia. Emails a... read more
Very poor service. They advertise specials you have to apply for credit to get and then they dont honor the specials when you try to make the purchase. SCAM COMPANY.
My Customer service guy was Great. Evan spent over an hour helping me get everything I needed for a complete rear diff rebuild of my Gen4 Z28 Oddball. Summit shipped immediately. It's not their fault Ratech sells and packages openly in bulk. Nothing was clean or protected from damage. Thankfully Richmond DiD use a special shipping box as were the axles. Received replacement parts immediately But Same Thing.
Frequently asked questions about Summit Racing Equipment
How is Summit Racing Equipment rated?
Summit Racing Equipment has a 1.6 star rating with 135 reviews.
When is Summit Racing Equipment open?
Summit Racing Equipment is closed now. It will open on Friday at 9:00 a.m.
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