Summerville Ford

Josh S. 

on Birdeye

3 weeks ago

Outstanding Experience at New Holland Ford! I recently purchased a vehicle from New Holland Ford and couldn’t be happier with the experience. My sales person, Shane Hymen, was absolutely fantastic. From the moment I walked in, Shane made me feel comfortable and supported. He wasn’t pushy at all—just genuinely helpful, knowledgeable, and patient. When I had concerns about potential issues with the vehicle, Shane stood behind me 100% and made sure everything was addressed. What truly set this experience apart was the involve... read more

Tracy B. 

on Birdeye

3 weeks ago

Mobile service has no consideration for a customers time. Took the day off and after J Allen confirmed my appointment a dozen times via text, email and calls they never showed up to do the recall work that had been scheduled weeks in advance. There answer was to set up another appointment. Yeah right like they are going to waste my time a second go around. I’ll take my business elsewhere. I’d leave no stars if that was an option.  

Paul J. 

on Birdeye

3 weeks ago

just got my second car from Sharon. Very helpful and informative! Highly recommend Sharon! 

Semore J. 

on Birdeye

3 weeks ago

Used truck was not serviced prior to being placed on the lot for sale. and sales person was evasive. Salesman told me the truck was purchased from them originally, but I found history it was not. Said they did a 150 point inspection but would not provide the documentation. I found several personal items belonging to the previous owner, but salesman didn't care. Overall, a typical lying sales guy and un-reputable dealership. Truck had lots of damage and flaws. Lesson: don't trust Bates, tell salesman to get lost while yo... read more

kevin o. 

on Birdeye

3 weeks ago

reading so many reviews from other people about Jenete, who was the same lady who was a bully. With this many people complaining, you would think she would change. She was horrible—these people hold your card, never touch it, then charge you hundreds of dollars, claiming labor. Never go here. lazy, thieving bullies—bad, bad, bad service  

Quratul A. 

on Birdeye

3 weeks ago

they stole my money never fixed my car on time -- made me loose time at work, and bullied me, having to go back to them multiple times the way they kept messing with my car—adding labor hours and constantly switching sensors and parts like they did note ven know what they were doing.  

M von D. 

on Birdeye

a month ago

Absolutely frustrating service department. Dropped our Edge off over two weeks ago for transmission work. It was slipping noticeably but because it didn't show a "code" the technicians were unable to determine the problem. A week later, after a transmission service, they decided it was a bad torque converter. Said a new one would be in that Friday. A week later it arrived. They said it would be ready to pickup that evening, now Monday, two weeks after we dropped it off. Now Tuesday afternoon and they don't know when it... read more

Deborah M. 

on Birdeye

a month ago

We bought a Yukon from Fremont Motors in Nov. 2020. Fremont had a yearend special and shouldn't pass this opportunity up. There were a couple of issues with the seats and drivers side panel that needed to be repaired before we could take possession. It took 3 months before we got our vehicle. We were talked into a bumper-to-bumper warranty. We moved out of state and had an engine issue May 8th. We dropped it off at a certified mechanic shop. We called Fremont Motors to get info on our warranty, since the paperwork we had di... read more

Christopher R. 

on Birdeye

a month ago

Chris in service is a smart mouth and treats people like he's doing them a favor