This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Summer Infant INC
- Children's Clothing
- Woonsocket, RI
About this business
Summer Infant, located in Woonsocket, R.I., offers a range of baby care products to parents and caregivers. The company s products include bouncers, audio and video monitors, thermometers, health items, booster seats, potty seats, gates, bed rails, bath items and strollers. It offers bouncer items with ergonomic design and adjustable bases, electronic mobiles with removable toys and mirrors, three-position reclines, T-straps, washable seat covers and cushioned padding. It also offers dual-sided finger brushes for teeth clean... read more
Location details
1275 Park East Dr, Woonsocket, RI, 02895, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a "Extra Tall & Wide Arch Safety Gate" (Item #*****) at *******. The box and manual say it fits openings between 28" and 42". IT'S A LIE! I tried to install it in an opening of 38" at the bottom and 39.5" (MEASURES INSIDE THE LIMITS ADVERTISED BY SUMMER) but it just doesn't work. They must learn how to 1) design their products 2) advertise them properly and accurately. We'll never buy anything from this company again. Save your dollars!!!
Business response:
We sincerely apologize for the inconvenience. If the widths on the bottom and top are two separate width it might be a little more difficult to use the pressure mounted gate. Again we sincerely apologize for the inconvenience.
I received a baby gate for my baby shower. Within one week of putting it up, my 15 month old leaned on it and it ripped out of the wall - we had used the provided mounting and anchors and they were defective. I reached out to the company and it took them over two weeks to respond. They said there is nothing they can do as the product is out of warranty. I tried explaining we didn’t put the gate up until my son was walking, so yes it was past the 90 day warranty. They offered me a 30% off another product - why would I buy ano... read more
Business response:
We singerly apologize for the inconvenience. I see that you had called in April of 2020 and had the gate for 18 months. We do offer a 90 day warranty and a loyalty program only to our existing customers only. if you would like to take advantage of the loyalty program feel free to contact us directly. Again we sincerely apologize for the inconvenience.
HORRIBLE COMPANY!!!! Terrible customer service. Rude reps! I've contacted them for two weeks to get a replacement monitor. We had a $200 monitor that stopped working in 2 months! They kept telling me they weren't getting my emails and to resend. I kept doing it and it says "seen". I contacted them via chat, email, ******** and *********. NOBODY will do anything!
Business response:
We apologize for the inconvenience. We have a one year warranty on all our monitors with proof of purchase. If you would like to email me the proof of purchase and pictures of the front and back of the monitor directly to me please email me at medwards@sumrbrands.com at your earliest convenience and we will be happy to replace the monitor under our warranty policy
After several phone calls and emails to the company I finally received my $99 voucher for a recalled infant sleeper. When I tried to use the voucher for an $89 purchase my shipping was calculated to be $41.95. How is it even ethical to charge 46% of an order for ground shipping? What's even worse is that the website listed "Free Ground Shipping on all orders over $70." I sent a screen shot of the website saying this to the customer service rep Melisa who I was on the phone with and she said she would look into it. I haven't ... read more
This brand is horrible. I had one of their monitors for 5 months and dropped it once and it completely stopped working. I called them to request a new one and they blamed me for the damage and refused to send me a new monitor. Why is it so fragile? I will gladly purchase a new monitor from a different company a better customer service.
Business response:
We are sorry to hear about the mishap that occurred with your monitor. Summer infant has a one year warranty on all our monitors from the date of purchase with a copy of your receipt. This warranty does not apply to normal wear or damage from misuse, abuse, improper storage and handling, installation, accident, unauthorized repair or alteration.
Worst customer service I have ever dealt with. I was hung up on 3 times. Promised a call back I never received. I they did not honor their warranty. It was gross.
Business response:
I am sorry to hear the experience you had. All our calls are recorded and we will review the call however if profanity or vulgar language was used the call would have been disconnected.. All our products come with a one year warranty from the date of purchase with a copy of the receipt. We replaced the system for you in September of 2018. The warranty does not start all over again its from the original purchase date of 12-23-17. We do offer a loyalty program to our existing customers only if that is something you would like ... read more
I was gifted a baby gate well within the warranty period. The baby gate does not work as intended as the gate is VERY easy to open (my 2.5 year old, 1 year old, and dog can all open it). We attempted to troubleshoot (tightening the gate) but no luck. I was told it was defective and needed replaced. The problem? It was manufactured more than a year ago and they only stand behind products manufactured less than a year ago. Lesson learned. If you are gifted a product by them, check the manufacturer date!! If the store kept it i... read more
Business response:
I am sorry to hear the experience you had. All our products come with a one year warranty from the date of purchase with a copy of the receipt. In the case that the receipt is not available then it is one year from date of manufacture. We also give an additional 3 months to the manufactures date code to put you into the warranty if you don’t have the receipt. I do apologize however, not having the receipt the date code you provided to us was well over the warranty plus the 3 additional months.
I bought a baby monitor 2 years ago, I recently moved so it was packed and I hadn't used it in 4 months. I unpacked it, went to use it and the app no longer worked! I called the company and I gave them the model number and I was told the app is now no existant and can no longer use it! I said so that's it? $130 baby monitor and it's unusable after 2 years?? She said, yes pretty much! Wow! Nice product summer! Buyer beware, they make expensive products unusable after a couple years! Very sad! I will never purchase another sum... read more
Business response:
We apologize for the inconvenience. Starting June 27th 2018, we will no longer support the internet view function of the system. Summer Infant strives to provide parents and children the best solutions to help make family life happier, healthier and easier. As a result, we occasionally discontinue older models to ensure we’re bringing you the very best. Summer Infant has a one year warranty from the date of purchase on all our monitors and offer a loyalty program to our existing customers only if you have had the product lon... read more
Sold a "wifi" camera with an unreliable monitor, then decided to discontinue the app so you are no longer able to use the wifi function after their monitor breaks down. They are essentially stealing from their customers, offering them a discount so you can spend MORE money on a monitor that is going to break. Their customer service is severely lacking and their employees are rude.
Business response:
We would like to extend our sincerest apologies for any inconvenience caused by the termination our of WiFi service. Should your account have been active within 12 months from June 2018, you would have received an email back in March and April informing you of the upcoming discontinuation of the application. The WiFi system as a whole has been discontinued since 2016. The application, as our technology had become outdated, was the last feature to become phased out. In our terms and conditions, which required agreement upon s... read more
Frequently asked questions about Summer Infant INC
How is Summer Infant INC rated?
Summer Infant INC has a 1.2 star rating with 17 reviews.
When is Summer Infant INC open?
Summer Infant INC is closed now. It will open on Friday at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com