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Sugar
- Wedding Planning
- Norman, OK
About this business
Location details
230 W Gray St, Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My daughter's wedding cake and groom's cake was 3.5 hours late for reception. The grooms cake feel apart. Wedding cake wasn't what we ordered. Owner failed to return phone calls. Drove 60 miles to meet with her. She blew us off. Offered refund of delivery fee. Don't risk an important event. Rude and poor service.
Nasty – I know an ex employee. They said this place is nasty. Never eat anything that comes out of here. They drop things on the floor and pick them up and use them anyway.
Well, at least the cake didnt taste like crap... – but the service was certainly lacking. My daughter in law is EXTREMELY responsible and attentive to details. She selected, ordered and paid for the wedding cake, which was to be picked up on Friday, Oct. 21 between noon and 1pm. As part of my "honey do" list, I was to call and confirm the pick up date and time, which I did on Monday, Oct. 17 (AND I had it repeated back to me). On Friday,the date the cake was SUPPOSED to be ready, my daughter (yes, it IS official now) went wi... read more
Professional, friendly ...and yummy!!! – I purchased a cake for my boyfriend in January and I was blown away! I didnt really know what I wanted so Natalie and the designers got together and came up with an amazing concept for a cake! I could not believe how great it turned out, and tasted so amazing. I have been going back ever since for their delish cupcakes. I know I have turned at least 3 of my friends into customers for life as well. Try them, you wont be dissapointed!
Dont Waste Your Time – I was a walk in customer just to pick up cupcakes for my son. I had to ask for assistance as no one greeted us or asked if we needed anything. I asked a few questions about not only the cupcakes but the cakes as well and got short one word answers. We bought six cupcakes and didnt even finish two of them. They were not good at all, enough that my 7 year old son wouldnt eat them either. I then recently went to a baby shower where the cake was purchased from Sugar. The host explained how it was not what ... read more
Horrible Service – We orderd a cake for my daughter's "Sweet 16" birthday party. We were told that they would be at the shop that Sunday from 10:00 a.m.-2:00 p.m. for pick-ups. We arrived at approximately 1:15 p.m. and they were not there and a sign was on the door that said they would not return until Monday. We had to go to Sam's and purchase a substitute cake. After the party was over we received a call saying they were back at the shop and that we could come get the cake. When we received the cake after the party, it did... read more
Bad Cakes, Worse Customer Service – I ordered an Alice In Wonderland cake from there and got a sorry, bumpy mess. To be clear, the design of the cake, including the diamonds, was their idea. I only told them Red Queen/Alice In Wonderland and let them tell me what they could do. Natalie, who answered my initial e-mail and quoted me the pricing, suggested the design, which was 'black diamond shaped pieces of fondant all around the sides and a large heart that would be the size of the top of the cake with a gold crown made out ... read more
Frequently asked questions about Sugar
How is Sugar rated?
Sugar has a 2.3 star rating with 13 reviews.
When is Sugar open?
Sugar is closed now. It will open tomorrow at 9:00 a.m.
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