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Suburban Propane
- Propane
- Willis, TX
About this business
Location details
10653 C Fm 1097 W, Willis, TX, 77318, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You are not just an account number with SUBURBAN PROPANE! They really take the time to get to know you personally. It’s exactly like doing business with a Mom & Pop shop that offers even more. They genuinely care about each customer and go above and beyond to accommodate the needs of the people that choose them for their propane usage. I am a new customer and the Willis, TX office stepped in and corrected an issue I had with plumbers and got my line correctly installed, made sure there were no leaks. Switched my natural gas ... read more
It was an interesting experience to say the least 😅 I asked and received what I paid for so I have no complaints, thank you for your service here in Willis and may God bless you.
To be clear, this is regarding the Willis, Texas office. One week ago I called and arranged for a delivery. Vivian assisted me and set the appointment. Vivian was very personable and professional. She ensured the delivery date was agreeable with my schedule. She thanked me for being a valued customer. First thing this morning, Fernanda called to tell me what time the delivery would be and to ensure this was satisfactory. Mike arrived promptly and backed up, being mindful of other vehicles and my driveway. He filled the tank ... read more
This company is terrible! I had a tank from 1970 (leased from them) and it leaked three times in under a year. One leak they repaired but never reported to my file (according to their manager), and the last one my tank went down 30% and it smelled terribly strong outside. After asking to have my tank replenished to what it was before the leak, they magically found no leak. Before the last leak I was waiting for a new tank which never came. The manager also offered to send a new tank with my last leak repair and that never sh... read more
I called multiple companies. Suburban Propane was the only company that answered the phone, was polite, professional and efficient. While several other companies either did not pick up the phone or reply to website inquiries, Suburban made an inspection and delivery appointment for today and kept it. They sent an awesome tech to my house, Carl Pillow, who could not have been more polite and professional. He identified an oversight in my installation and seamlessly fixed it without making me feel dumb ( even though I was!). I... read more
Frequently asked questions about Suburban Propane
How is Suburban Propane rated?
Suburban Propane has a 3.6 star rating with 51 reviews.
When is Suburban Propane open?
Suburban Propane is open now. It will close at 5:00 p.m.
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