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Suburban Propane

1.8

About this business

Specialties Our Business Is Customer Satisfaction Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states. 

Location details

1850 S Lee Hwy, Cleveland, TN, 37311, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.832 reviews
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Joseph Collins's profile image
Joseph Collins 
on Google
a month ago

Had a bit of an issue with the tank being empty, yet the gauge reads 10%. I was pretty unhappy when I awoke to a 50-degree house. However, the folks at Suburban helped quickly. Amanda, in Athens, is super-friendly, polite, and helpful. I hope some folks who have had good experiences with Suburban will post some reviews. I cannot be the only customer who is having a good experience to this point. So far, I've had a better experience with Suburban Propane than I expected. I bought a house in Cleveland last summer, & it came wi... read more

Joseph Collins's profile image
Joseph Collins 
on Google
a month ago

So far, I've had a better experience with Suburban Propane than I expected. I bought a house in Cleveland last summer, & it came with their tank. Initially, I was scared by the reviews, but figured I'd give them at least one fill-up to see how things go. The ladies with whom I have spoken have been quite friendly & helpful. I believe there all in SC; Angela was nice today. I gave them only three stars because of the lack of communication (no notice when someone is coming); when they say deliver will be "within ten business d... read more

B Smith's profile image
B Smith 
on Google
2 months ago

DO NOT USE, THE REVIEWS ARE ACCURATE… I just moved here and inherited a suburban tank, they are trying to rob me before I even start service with them. They will lie to charge you money, billing for things that never happened. 

Cleo's profile image
Cleo 
on Google
2 months ago

Thieves = Suburban Propane! Do not get into an agreement with these people. They will nickel and dime you and it will cost you a fortune to cut ties…..STAY AWAY! 

Tony K's profile image
Tony K 
on Google
10 months ago

This is the single most important business to avoid for your home needs. I had a service person come out to check for a leak and instead of turning off the gas to the heat pump causing an issue, he locked our propane tank. I was not at home at the time and the person responding was a total jerk to my wife. When the contractors came out to look at the heating unit, that is when we found the moron had turned off and locked our tank. I called their customer service and the genius handling the call would not hear anything about ... read more

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Frequently asked questions about Suburban Propane

How is Suburban Propane rated?

Suburban Propane has a 1.8 star rating with 32 reviews. 

When is Suburban Propane open?

Suburban Propane is open now. It will close at 6:00 p.m.  

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