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Suburban Propane
- Utilities
- Pell City, AL
About this business
Location details
18565 US-231, Pell City, AL, 35125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thank you Mimi in Customer Service for being so courteous, understanding & personable! I was trying to pay my bill online for a week to no avail. Was concerned I would be charge with a late fee. She put me at ease & assisted me with getting the bill paid. As far as Suburban Propane, I locked in at a very reasonable rate which is unheard of in this crazy economy. Thank Mimi & the Customer Service Staff. You go above & beyond with any questions I have!
There brought me propane in May and charged .61 cents more than the previous delivery per gallon. I guess they wanted to get as much as they could at the end of the season. Generally I order my propane so why would they just bring it. I will not recommend this company to anyone. Getting away from them. I'd give 0 star if I could.
ZERO For past 8 yrs this business has fraudulently claimed that they own the gas tank on my father’s property despite numerous requests that they show us the account contract. Even though we cancelled the gas delivery contract with them 3 yrs ago, they still send us annual statements for the tank rental fee which they label as “account management”. They know they don’t own the tank because they have no documentation to support their claim. BEWARE!! My family does NOT RECOMMEND this business!!!!
I am a current customer. Over a year ago, I requested to be taken off “auto-ship”. I was told they did, that I would just be responsible for checking my meter and calling in when I needed a refill. I agreed. Yesterday, while no one was at my home, they came onto my private property and filled my tank without my approval or request to do so. I still have at least 200 gals left. I didn’t need a refill. They came anyway. I am not on auto-fill, they came anyway. They filled my tank and left me with a 1300+ bill in my door, wit... read more
We had an issue which could have been a very serious problem. Our high-pressure regulator had a leak. Although it was small leak, we did lose about 80 gallons over time. They determined this by our past usage. We did not smell gas until recently. They came out replaced the regulator filled the tank and gave us a credit for the 80 gallons. Thank you suburban much appreciated.
Very friendly and accommodating. Their prices are pretty good compared to the others. Been with them for 3 years now. No complaints. Don't know other peoples issues are.
ZERO. -ZERO stars for this company, EVERY Year, on EVERY single level. Year after year. ...-Price gouging. Sued for it multiple times. They claim to have other benefits -but they only apply to their "Big Accounts", those who do not spend thousands get stiffed worse. Their "deals" come with a COSTLY Catch. --HORRIBLE, non existent customer service skills from the bottom all the way up to their supervisors. -Supervisors who work employees over time WITHOUT pay, get Holiday Bonuses large enough to buy Cars -(Cal, company CEO wh... read more
They are ripping people off. I have been a customer for 13 years, last January the charged me $6.93 a gal. I could go to west side rentals and by if for $4.00 a gal. shopping for new company right now.
This is the worst company I have EVER used. I bought a house in 2019 with a leased underground propane tank. I was told “there’s only three years left on the lease,” assuming I would pay lease for three years and then own it (never having used propane before). 2 years in I called to ask when I would own it exactly because Suburban is charges me DOUBLE what other companies charge! Staff told me I would never own it. My contract states that they can sell the tank in ”certain” situations, they just refuse to do so even though... read more
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When is Suburban Propane open?
Suburban Propane is closed now. It will open tomorrow at 9:00 a.m.
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