Suburban Ford of Sterling Heights Used Car Super Center

Hannah Raceu 

on Google

a month ago

This place is extremely unprofessional. I went and looked at a 25k truck, had my mechanic check it and it had $4,000 worth of issues. Struts, and shocks leaking oil every where on an 87,000 mile truck. Also a completely worn down caliper. I told my salesman about it and he said he was going to call back the next day and discuss our options after the safety inspection and to see if they were going to fix anything. I do not know why they are trying to sell cars without a safety inspection. I called my salesman the next day and... read more

Harlan Springsteen 

on Google

2 months ago

This place isn't very honest with their pricing online, listing a vehicle for $6500 and then when you arrive they then add on $3000 in fees.. people are looking to buy vehicles in a budget, using websites to find a car and sort within their budget. Don't waste peoples time and gas to just surprise them with a huge price increase when they arrive. List your vehicles for the OUT THE DOOR PRICE! It's common sense to me that you sell a vehicle for the price you list it for. 

Heidi Radnick 

on Google

2 months ago

Purchased a 2018 Dodge Caravan in 2019 from Suburban Ford Sterling Heights. When I was going over the details of the purchase, I was presented with a detailed work order for maintenance that was done on the van. However, when I asked for a CarFax report, I was told that "they don't give those out on newer cars and it was unnecessary". Unfortunately, I fell prey to that scam. I just went to purchase a new car, and was interested in trading in the van. Blue Book states that it has a value of 9,000 -11,000 in current shape. How... read more

Charlie Ecker 

on Google

3 months ago

Found the exact car I was looking for on their used car lot. I test drove it and they took a deposit from me after telling me a previous customer’s deposit fell through. I filled out a credit application and came in the next day to get the vehicle and they tell me it’s being sold already! To a former employee nonetheless! Very frustrating. 

Paul DiTrapani 

on Google

4 months ago

Where to start , might as well start with day one. My daughter was all excited to find her first car to finance . That was and is the only good part of the story, she finds a Honda hybrid she tests drives it she likes it . Start the credit approval process . Credit is granted , I go with her to signing . Looking over the car I get hesitant and think of backing out . 10 minutes later Brian the sales manager comes in the office, Brian in short says we sell nothing but good cars this car is in great shape . Two days after signi... read more