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Strong Volkswagen
- Car Dealers
- Salt Lake City, UT
About this business
At Strong Volkswagen, customer service is our number one priority and are one of the premier Volkswagen dealers of New Volkswagen & Used Volkswagen vehicles in Salt Lake City. We carry the most complete selection of available vehicles in Utah, and we are your one stop shop for all your Volkswagen needs.
Location details
1070 S Main St, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
After purchasing our vehicle, we were told that in order to be part of the *** program that we needed to leave a review. After leaving the review, the salesman (******) noticed that I had not left a five star review and said that in order to be a part of the *** program I had to leave a five star review. Seems like an unethical way of getting reviews.After buying the car, we noticed blemishes that were not seen at the time of purchase because the salesman backed the car into a really tight stall, which prevented us from bein... read more
Business response:
Thank you for taking the time to provide your feedback. We value all our customers' experiences and apologize for any confusion or dissatisfaction you encountered.We apologize if you felt pressured to leave a five-star review. It is never our intention to make our customers feel obligated to provide positive feedback in exchange for services. Your review helps us improve, and we take your concerns seriously.We are also sorry to hear about the blemishes on the vehicle and the condition of our facility. We strive to provide fu... read more
False advertising about where paying bigger money for your trade in. You should do advertising that the sells represent is giving you a lower amount than other dealerships. When showed the sells represented the other quotes his response was great sell it to them and come back and see me.
Business response:
Thank you for your feedback. We will consider changes in the future. As all dealerships value trades differently and have different values on their vehicles for sale. It is unfortunate we were not able to make the figures work in this case but glad you were able to sell your vehicle for close to what you wanted somewhere else.
The radio ads with the "funny voices" are an annoying interruption of my radio listening pleasure.Get a professional adman!
Business response:
Thank you for submitting your feedback.
I scheduled a 40K service on a 2020 Tiguan, which I purchased at Strong. I scheduled the appointment a week in advance and received a confirmation text. I live 50 miles from the dealership and am supposedly a VIP customer, which allows me to schedule a loaner, which I did. I arrived at the dealership at 8:15 a.m. for an 8:30 a.m. appointment. I was assisted by a service rep who reviewed what was to be done for the 40K service and he quoted me the price, which I agreed to. He said it would take most of the day and that they w... read more
Business response:
We would like to extend our sincere apologies for the disappointing experience you had during your recent visit to our dealership for the 40K service on your 2020 Tiguan. We deeply regret that we did not meet your expectations and have taken your feedback seriously.First and foremost, we appreciate your loyalty as a VIP customer and your trust in us to service your vehicle. Your time is valuable, and we understand the frustration you must have felt with the delays and lack of communication during your visit.We want to assure... read more
I just received two calls from a private number. I stepped out and called the number thinking it was an emergency. Instead, a sales person picks up and tries to tell me that he has a $1,000 offer from his General Manager. I asked to speak with the General Manager and he wasn't available. I asked how he got my number, and he said through a raffle (I don't enter those). I asked if he would let me know where he got my number, research it, and he hung up on **** called back and they sent me to ***********************, a sales ma... read more
If you absolutely love working with people who are shady, deceitful, and will do everything they can to s**** you over, strong VW is the perfect place for you!Was told multiple times I'd be getting a certain number to trade in my vehicle, made the mistake of trusting them and they ended up giving me $2,000 less than I was told. Also, have an 800+ credit score and got a much worse interest rate than I was originally told. Their hidden fees and "lifetime warranty" will cost you thousands on top of what their listing price is. ... read more
On June 15, 2023, I traded in my Jetta GLI with low mileage and purchased a brand new 2023 GTI 40th Anniversary Edition. The buying process was most basic customer service. After 2 days of owning the car, I noticed that the backup camera was freezing, and the Apple Car Play has distorted pixels. On Monday, I decided to call Strong VW to see if I can bring it in immediately so they can diagnose the problem considering that it's a brand-new car. Normally, in other dealerships that I worked in the past like the ****************... read more
Misleading used car listings on KSL classifieds. They ******* ksl classifieds with listings, which are deliberately significantly lower ($4k on average) than what they posted on KSL classifieds. So misleading, frustrating, and dishonest.
We purchased a 2019 Jetta Volkswagen from this dealership. And to be honest it is the biggest mistake we have ever made. They **** you in with the FREE Warranty for life and the **** Telling you how great it is. Free Car washes, Free Ding/Dent/Scratch touchup. Free Windshield repair. What a joke. When we got the car it was not cleaned at all for us., Still have previous owners c*** in it. Asked to have it cleaned out, and the ************ wont do it. We have to have Salesman do it. Asked to have a Car wash, Salesman has to t... read more
Business response:
****** I would love to get this fixed for you. If we have your truck we would be more than happy to reverse the sale. Can you tell me the name on the purchase order as I can find no record under your email address or the name. We hate the experience you have and want to find out what happened so it never happens again. I have asked everyone in VIP if they know of anything like this and they had not so I hate to ask for your name on the paperwork but its the only way to find out how to improve
Frequently asked questions about Strong Volkswagen
How is Strong Volkswagen rated?
Strong Volkswagen has a 4.4 star rating with 7,379 reviews.
When is Strong Volkswagen open?
Strong Volkswagen is closed now. It will open tomorrow at 9:00 a.m.
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