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Strandes Garage

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4.7
241 reviews
|Auto Repair|Denton, TX 76209 United States

706 E McKinney St, Denton, TX 76209 United States

(940) 566-2156

https://www.strandesgarage.com/

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About

Auto Repair, Auto Maintenance & Engine Repair and Rebuild in Denton, TX Strande's Garage has been providing professional full service auto maintenance and auto repair in Denton, TX since 1962 for drivers of all makes and models of import and domestic cars, trucks and SUVs. Our team of certified technicians have access to the latest diagnostic and repair equipment and information to ensure that your vehicle is fixed right the first time! We specialize in engine and transmission diagnostics and repair but we are able to complete any service necessary to keep your vehicle running at peak performance. This includes routine maintenance such as oil changes, fluid flushes, filter replacements and t

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4.7
241 reviews
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Donnell Aldridge review for Strandes Garage
Donnell Aldridge on Facebook

3 years ago

06/05/2020, 10:52 AM
ABSOLUTELY TERRIBLE. I had my vehicle towed there for service, (Radiator/alternator/valve cover gasket replacement) for $1500.Initially I was told this was going to be a 3-day repair. Car was diagnosed Tuesday and supposed to be done by Friday. Friday arrives with news that they broke the thermostat housing and the radiator installed was defective. ok stuff happens.. following Monday arrives to find out that in their testing process they BROKE MY TRANSMISSION. So that needs replacement. so I receive my car finally Wed and soon find out that it will not go into revers and the check engine light was still on. so here it is almost 2 weeks later and 3 mishaps and I"M STILL WAITING FOR MY VEHICLE TO BE FINISHED ON WHAT WAS SUPPOSED TO BE A 3-DAY REPAIR!
Business Response:

Mr. Donnell Aldridge - we apologize for the way you feel about our service and repair facility. We’ve been in business since 1962 and have the highest standards for ourselves in regards to the services we provide for our community. Sorry if the following statements make you even more upset, but since you’ve left a negative review with very many misleading statements we are going to set the record straight.... your vehicle was towed in for a couple different reasons: “no start condition,” “over heating” and “leaking coolant.” (We record all of our phone calls and have 24 hour video recording of our entire facility to prove the statements we are making.) You mentioned that our “testing process broke [your] transmission.” This statement that you made is “absolutely terrible” due to the FACT that you are wrong. Your vehicle was towed in meaning we did not know how well your vehicles transmission was working to begin with.... your vehicle has very high mileage (~250k) and very many overdue maintenance items. Your vehicle couldn’t be driven because it was overheating and leaking coolant and it would not start just as you mentioned via phone. Your vehicles radiator was leaking coolant and had failed internally which is why it was “leaking” and “overheating” as you mentioned on the initial phone call you made to our facility. YOU KNEW that your radiator was defective.... what you didn’t know and what you’re failing to realize is that your radiator is also your vehicles transmission fluid cooler.... your vehicles radiator serves multiple purposes. Please understand the way your vehicle works prior to faulting someone else. Your vehicle had a dead battery and failed alternator which means no codes were present when it was towed into our facility. When your radiator failed it also damaged your transmission. Do not blame us for the fact that your radiator caused damage to your transmission. As a courtesy due to the fact that you said in person while being at our facility “I don’t have anymore money,” we replaced your transmission for FREE. It’s not legitimate for you to leave us a bad review if we went above and beyond to help you. You know for certain that we have gone above and beyond for you... please rethink your falsified accusations. You’ve made false statements regarding our business and the services we provide. We have pictures and evidence proving that we have done absolutely nothing wrong.

Chris Wilborn review for Strandes Garage
Chris Wilborn on Facebook

3 years ago

05/15/2020, 08:32 AM
I had an issue, they gave me a quote to fix the issue without trying to up sell me, they fixed the issue and honored the quote. There is really nothing more you could ask.
Kenneth Anderson review for Strandes Garage
Kenneth Anderson on Facebook

3 years ago

05/12/2020, 07:56 AM
I have not had a bad experience and these guys are extremely reasonable
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Cheyanne Beaver review for Strandes Garage
Cheyanne Beaver on Facebook

3 years ago

04/01/2020, 01:06 AM
This shop goes above and beyond! TJ went out of his way to make sure I was able to get a ride home. Kept me informed and up to date on the timing of my repairs & the amount. Very honest, knowledgeable, and detailed about what all needed to be done. Answered all my questions. I have found my new honest shop and Im very glad I have.
Marc Madison review for Strandes Garage
Marc Madison on Facebook

3 years ago

03/25/2020, 01:23 AM
Honest reliable work with Certified Techs
Kimberly Royal Tate review for Strandes Garage
Kimberly Royal Tate on Facebook

3 years ago

03/17/2020, 01:28 AM
Just took my mom’s car by to check on a brake light. TJ looked at it right away and changed the bulb for free! Pretty good service! Thanks!
korban l. review for Strandes Garage
korban l. on Birdeye

3 years ago

03/14/2020, 13:16 PM
By far the highest, most excellent customer service and engine repair place around. Was in town for just a day and my car broke down; they fixed it in 5 hours and gave me a very reasonable price for it!🙌 Was also super happy to hear that home mechanic had ripped me off by putting a crappy part in there 🤬 if I lived here in Denton area, they would be the only place I go to.
Stefani Logsdon review for Strandes Garage
Stefani Logsdon on Facebook

3 years ago

03/14/2020, 01:36 AM
GREAT great great things to say about these guys! Got us in and out within a day, fair pricing, excellent customer service, even stayed open late for us. Absolutely a customer and coming back!
Korban Logsdon review for Strandes Garage
Korban Logsdon on Facebook

3 years ago

03/14/2020, 01:21 AM
By far the highest, most excellent customer service and engine repair place around. Was in town for just a day and my car broke down; they fixed it in 5 hours and gave me a very reasonable price for it!🙌 Was also super happy to hear that home mechanic had ripped me off by putting a crappy part in there.😡 if I lived here in Denton area, they would be the only place I go to.
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