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Strait Motor Cars Inc

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5.0
9 reviews
|Automotive|Houston, TX 77027

4125 Richmond Ave, Houston, TX 77027

(713) 572-7227

http://www.straitmotorcars.com/

Open now:9:00 am - 6:00 pm

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5.0
9 reviews
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straitmc on Citysearch

9 years ago

01/31/2011, 09:45 AM
A+ BBB Rating – Steve came in to our dealership on Saturday January 23rd, 2010. He was looking to spend $4000 - $5000 on a used car. I mentioned that we have some older trade-in's that we were sending to the auction in his price range. He chose a 1996 BMW 328i with 133,000 miles. He didnt want to test drive the car. Steve called later the same day and he asked if we could take the car over to TGA, and I replied yes. Monday I took it for the inspection and after the inspection, we picked it up. Never heard from him.... We have be in business at the same location since 1998 and have the same staff. Customer Service is our #1 priority!!!
steven530 on Citysearch

10 years ago

01/26/2010, 10:36 AM
SHADY DEAL – i went in to purchase a car today and asked if i could take it to a mechanic before i decided to buy. they tried to talk me out of saying the mechanic will tell me everything is wrong just to get me to spend money. they told me the car was in ran just fine and that there isn't much wrong with it. i ended up going to the mechanic anyways who then told me the car isn't even worth $500. They said i'd immediately start pouring money into the car if i bought it. It was previously flooded, leaking any place it could, moldy in the trunk, and shot suspension. and each time i started the car it got harder and harder to come on. on the drive back a car was getting over in my lane and i couldn't honk to let them know to avoid me and almost got hit because i then found out the horn didn't work. i brought it back to the dealer and who didn't have much to say about it except a shoulder shrug and apology. DEFINITELY DO NOT RECOMMEND. LOOK ELSEWHERE FIRST
Business Response:

I do remeber this potentail customer. Steve came in to our dealership on Saturday January 23rd, 2010. He said he didnt have a car and was looking to spend $4000 - $5000 on a used car. I mentioned that we have some older trade-in's that we were sending to the auction in his price range. He chose a 1996 BMW 328i with 133,000 miles. I asked him if he would like to test drive the car, and he replied no. He then left our dealership. I recieved a call from Steve later the same day and he asked if we could take the car over to Texas German Autohaus. And I replied yes. Monday I took it for the inspection and after the inspection, TGA called me to let me know the vehicle was ready for pickup. I never heard from Steve after the converstion on Saturday when he ask for the inspection... We have been at the same location since 1999 with the same staff & hold a A+ rating the BBB Regards, Kerry Strait

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