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StoryPoint Rockford
- Assisted Living Facilities
- Rockford, MI
About this business
Location details
2885 10 Mile Rd NE, Rockford, MI, 49341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAY AWAY THEY ARE SCAM ARTISTS. We paid a $2,500 deposit for my mother to move into independence village, then we paid $2,365 for the first month's rent. Three days after she moved in, my mother became gravely ill and ended up going into hospice care, which we could not do at independence village. Debbie Hall, the manager of Independence Village of Plymouth told us that if we moved out all of our mom's stuff and got a letter from her doctor stating she needed more care than they could provide, we would be refunded a pro-r... read more
Business response:
Hello Sarah, First, we would like to ensure you that our Executive Directors are never avoiding calls, but within our model, they spend little time in their offices because they are out in the community spending time with our residents. We are happy to hear that you have recently connected with our Executive Director and that your financial concerns are being addressed as well as resolved. You are correct that Independence Village of Plymouth is not an assisted living community. As company practice, we make sure to express ... read more
My mother resided at the White Lake Independence Village facility for approximately 6 months. When we were "sold" on the place it was clearly stated, if she could no longer live there because of harm to herself or others we would be released from the agreement. After many falls, doctors stated she could no longer live there. A doctor's note was submitted. Still we were held to full 60 days. They forced us to move her and did not accept harm to herself as the reason for moving. She had dementia and often had issues with other... read more
Frequently asked questions about StoryPoint Rockford
How is StoryPoint Rockford rated?
StoryPoint Rockford has a 4.8 star rating with 430 reviews.
When is StoryPoint Rockford open?
StoryPoint Rockford is open now. It will close tomorrow at 12:00 a.m.
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