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StoryPoint Rockford
- Assisted Living Facilities
- Rockford, MI
About this business
Location details
2885 10 Mile Rd NE, Rockford, MI, 49341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Independent Village of ********* is under staffed to say the least and the turnover is extremely high. What a shame the *************** staff is having to serve meals instead of being able to do what they get paid for and that is taking care of the residents. Massive turnover in staffing. Mail has been seen laying out on counter where anyone can go through it. Guests come in and there is no one to great them at front desk. Food is very poor and they can not keep a cook that knows how to fix meals that the residents want to e... read more
Business response:
Hello *******,We appreciate you providing feedback and would like to connect with you directly to resolve your concerns. It is our priority to provide excellent care for our residents, and we are staffed according to state guidelines and regulations. We have adjusted our rent costs to reflect the elevated cost of living and expenses to ensure that the experience we provide matches the level of excellence those we serve have come to expect. While we do send out multiple notices about any changes, we apologize if there was any... read more
Independent Village of ********* is under staffed to say the least and the turnover is extremely high. What a shame the *************** staff is having to serve meals instead of being able to do what they get paid for and that is taking care of the residents. Massive turnover in staffing. Mail has been seen laying out on counter where anyone can go through it. Guests come in and there is no one to great them at front desk. Food is very poor and they can not keep a cook that knows how to fix meals that the residents want to e... read more
Independent Village of ********* is under staffed to say the least and the turnover is extremely high. What a shame the *************** staff is having to serve meals instead of being able to do what they get paid for and that is taking care of the residents. Massive turnover in staffing. Mail has been seen laying out on counter where anyone can go through it. Guests come in and there is no one to great them at front desk. Food is very poor and they can not keep a cook that knows how to fix meals that the residents want to e... read more
*********************** is under staffed. 2nd Director this year 3rd *** since January of 2023. Nurses working 18Hr shifts. Not enough Nurses during the day or night. 2 Nurses during the day and 1 at night. Massive turnover in staffing. Medication not always given out. Staff is for wall dressing not effective. Residents are left neglected. not able to leave a 0 star review.
Business response:
Hello, Thank you for sharing your feedback. We apologize for falling short of your expectations and would like to connect with you directly to learn more about your experience with our community. Please call the community at ************** and ask to speak with our Executive Director. Your input is valuable to us as we strive to make necessary improvements. Thank you.
Poor care facility. Facility director is completely non-responsive to requests. Staff turnover is extremely high. Recommend people look elsewhere!
The food and service is poor at the Story Point South ****** location! Management does not try to correct after many complaints. It only gets worse as the kitchen continuously runs out of food when residents order we only get a sorry. A sorry does not fill the stomach! The ********** get is often under cooked or burnt and has no taste comes from a can directly to table. This review is for the kitchen service only.
Frequently asked questions about StoryPoint Rockford
How is StoryPoint Rockford rated?
StoryPoint Rockford has a 4.9 star rating with 422 reviews.
When is StoryPoint Rockford open?
StoryPoint Rockford is open now. It will close tomorrow at 12:00 a.m.
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