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Stevinson Toyota West
- Car Dealers
- Lakewood, CO
About this business
Colorado drivers turn to Stevinson Toyota West when the time comes to handle any of their automotive needs. Experience Fast, Fair, & Friendly service when you visit our dealership in Lakewood, Colorado serving Denver for parts, service or sales! Shop our huge inventory of new Toyota, certified-pre-owned, and used vehicles, service your current vehicle at our service department and purchase genuine Toyota parts from our parts department. We'll find you the best financing options and give you our best deal on a new Toyota. We ... read more
Location details
780 Denver West Colorado Mills Blvd, Lakewood, CO, 80401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I have had my cars and trucks maintenance at ********* Toyota West for years. I have my car maintenance regularly on a six-month basis. The last time I had my car in the shop was in mid-August. In November, my cars heater stopped working. There were no other problems and my car drove fine. I made an appointment. I asked if I should be driving the car. They said if the car was driving fine, it is ok. Come to find out the car had no coolant or little put in the car last time it was service. There were no leaks or signs of over... read more
I had been servicing my 2006 Toyota Tundra with Stevinson Toyota West since 2014. In 2019 I took my Tundra to Stevinson for a drivetrain fluid change. During the winter of 2019/2020 I tried using the 4WD feature of my truck but it did not work. I took it back to Stevinson and they owned up to the fact that their technician had not replaced the fluid in the front differential.They stated that this was their fault and that they would replace the damaged differential with a factory new replacement. I did not receive any paperwo... read more
We have given sales at this location multiple chances to sell us a new car. We are loyal Toyota owners, our family has leased 3 times in the last five years and we have always gone elsewhere. I have never been as disrespected as I was today. We were guaranteed that an SR5 qualified for a lease special but once the truck was transferred to their lot, suddenly, they didnt want to honor the lease special. The manager said he didnt need to honor it and wasnt going to. We went through credit check, etc. had car transferred and th... read more
FORGOT TO PUT OIL FILTER IN MY TACOMA!!! I recently decided to take my truck maintenance into my own hands and Im glad I did. I preformed a simple oil change only to open my oil filter container to find NO OIL FILTER. I drove ****** miles with no oil filter because the lack of attention from this dealership. I used to think of ********* as a great business but clearly things are going down hill. Even my safety inspection and maintenance logs did not have tire rotation and oil change checked off. How am I supposed to know tha... read more
I found myself unexpectedly needing to buy a new car last week and called Stevinson Toyota West. I was really dreading the whole experience due to the shortage and markup of new and used cars these days. I worked with their sales associate, ***************************, by phone for a few days and he found a Rav4 hybrid that met my needs. He helped me do most of the paperwork and negotiation by phone, so that I could minimize my time indoors at the dealership, as I have a toddler that is not yet vaccinated for CoVid 19. He wa... read more
Business response:
Hi *****, we are so thankful that you took the time to let us know about your great experience with *****. Thank you for letting us know.
After having a third party mechanic come and look at my vehicle, we discovered that it needs camshaft gear replacement. We contacted ************************* a service adviser at ********* Toyota West, and he sent us an estimate of how much it will be. We went to ********* Toyota West, and ************************* said that they replace camshaft gears all the time and that is a typical problem for this make and model. We than decided to drop of the car, and they said it might take a few weeks because they are really backed... read more
I have never experienced worse customer service by a company before in my life. Every single solitary time I take my car in there is always SOMETHING that goes wrong. Had I not purchased their warranty/free oil change package back in 2016 when I bought my car brand new, I most definitely would have taken my business elsewhere a long time ago. Here is a list of my complaints. 1. They told me their shuttle service would arrive in 10 minutes and someone would come and get me. 30 minutes go by, I asked them when their shuttle wi... read more
Business response:
Alex, we're sorry to hear you are unhappy with your service at our dealership. Jeff ******, the Assistant Service Manager, left a message for you and spoke to you when you called back about your missing hubcap. There is a charge for diagnosing concerns but if the concern is a covered warranty issue, there is no charge, which is customary. What we’d like to do is pick up your Toyota and deodorize the AC Duct area and the blower motor area, and inspect your cabin air filter. We use a product that kills bacteria from AC systems... read more
On Saturday August 17th 2019 I went into Stevinson Toyota to look into buying a new Camry. After waiting over 10 mins to someone to help me I had to track someone down finally. A sales agent by the name of Sydney started to look into my credit application I had put into earlier. He then brought over someone I assume was a "manager." This "manager" told me I tried to trade in my vehicle several times over the past year. I felt there was no intent on both there part to sell me a car or make any effort to look into financing. I... read more
Business response:
I can assure you that our inability to sell you a car had nothing to do with the fact that you are African American. Our inability to sell you a car was based solely on your credit history and delinquency on your current auto loan. Once you pay off the loan on your current vehicle, come in and talk to us about a new Camry. We look forward to earning your business.
Frequently asked questions about Stevinson Toyota West
How is Stevinson Toyota West rated?
Stevinson Toyota West has a 4.6 star rating with 6,803 reviews.
When is Stevinson Toyota West open?
Stevinson Toyota West is closed now. It will open tomorrow at 9:00 a.m.
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