Steven Luebbert, MD

Mungo H. 

on Citysearch

13 years ago

What terrible staff – Dr. Bower is great. He is the reason I stay at this clinic. However, I have more often than not had poor experiences with his office staff (on the FP not Peds side). These women always seem to have a chip on their collective shoulder. Rarely have I recieved a smile when I approach the desk. On my second visit to the clinic I checked in and waited for someone to acknowledge me, and the staff member curtly said "We're done here." without bothering to glance up. On the phone with them they rudely told me "... read more

RKMartin 

on Citysearch

14 years ago

Abusive and Incompetent Billing Staff – We've been going here for nearly twenty years. During that time, we've changed insurance plans twice. Both times, Dublin Primary Care failed to update their records, despite our giving the front desk the new cards and alerting them that we had new coverage. In the first instance, they continued to bill the old insurer, submitting the same claim repeatedly and never bothering to check their own files to determine why the claims were being rejected. We took the insurance cards in again a... read more

beccara929 

on Citysearch

14 years ago

UNPROFESSIONAL OFFICE STAFF – My daughter has seen Dr. Dawson her short little life of 11 months. Dr. Dawson is an amazing doctor. She truly cares about her patients, she listens...SHE is amazing. The office staff, however is the worst I have had to deal with in a long time. When I called the office today to get my daughter in with a 103 fever I was transferred to billing, who informed me we had been dismissed from the practice. After a ton of digging I found our claims were being denied. It took a good 20 minutes of arguing... read more