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Steve White Volkswagen
- Car Dealers
- Greenville, SC
About this business
Authorized Volkswagen dealer for Sales, Service and Parts in Greenville, South Carolina!
Location details
100 Duvall Dr, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
After purchasing a used car from Steve White VW, I encountered some problems shortly thereafter. I hastily published a negative review, but VP Brian reached out to me and we were able to discuss the problems. Brian was accommodating a skilled negotiator, a man of his word, and a pleasure to converse with. Our mutual agreement was able to rectify the issues and bring about a resolution. In recognition of the excellent service provided by VP Brian of Steve White VW, I have changed my rating from one to five. Having experienced... read more
Big regret! I purchased a used car (Cadillac Escalade ) from the Steve White VW car lot. I did not take the car to the service shop to have the car looked over. The salesperson did state I had the option to do so. The car looks great and run well that day. I purchased it on a Friday, (3/24/2023), and on Saturday (3/25/2023)I discovered several things wrong with the car, navigation did not work, can not remove the CD from the player, the back defroster did not work and noise came from the engine. I called back on Monday (3/... read more
I am writing this review in hopes to help others not be misinformed like I was after purchasing a brand-new car for the first time ever. I purchased my vehicle October of 2021 while signing paperwork for my car, it was damaged by the detailers. While getting my car fixed, I was 7 months pregnant, and was without my car for over 3 weeks. While servicing my car on 10/05/2022 they lost my key in another customers car that lived in Union, SC. I was without my car for an entire week, and given a rental to drive. They ended up ord... read more
Business response:
We apologize for everything that happened. We would have preferred to replace your new vehicle at the time of purchase when it was damaged, however, at that time the chip shortage was at its height and we literally had no new vehicles on the lot to replace it with. When we tried to replace it a year later we were not clear on the terms presented and ultimately made the situation worse. Understand this is not the norm for us and hope to do better in the future should you decede to give us another chance.
The service department is inept and they are out for your money. I took my car and told them specific reasons for the faults I had going on together with what the other mechanics had told me (9 pages of communication issues). They diagnosed a faulty battery and tried to charge me $600 for a battery and 2 hours of work to change tge battery. My mechanic friend called and complained and they gave me $300 of my money back. The battery was not what was wrong with my car. To this day I am sure I paid $300 for a battery I didn't e... read more
Business response:
*******, I am sorry to hear about the frustrating experience you had with our service department on your 2012 A3. We will review your feedback with our team so that we can work to improve in the future. I am glad you were able to get your Audi fixed. Marc W**** Dealer Principal
I could never say enough good things about this dealership. Great service in all departments. Look for Ron Johnson if you’re looking to purchase a good car he won’t steer you wrong.
I tried to show the nationwide deals on VW website and the manager just got mad cause I said I would never buy a vehicle with the sticker price. I have done business with so many dealerships, and none of them would deny a special offer shown on the official website as long as you are qualified. It was a really terrible experience though the first sales person was very nice.
Business response:
Mr. ***, Thank you for the feedback. I have reviewed your concerns with my management and I apologize that you did not leave our dealership satisfied with the experience. It is my understanding that the national offer on the Volkswagen ID.4 that you referenced when you visited does require a down payment and the offer is also selling the car as MSRP. We will be glad to honor these terms. We are also able to show you an offer that would not require down payment if you would prefer that. Please reach out to me if you would lik... read more
Definitely not on my list. Offer accepted, then behind my back sold to another party. Loan in place, insurance in place, not good. I would not recommend this dealership, go to ****** *******anytime for a better experience all around.
Business response:
I apologize we were not able to accommodate your purchase. Our salesman accepted your offer around 10:00 that morning but failed to notify anyone else you were coming in later that day to complete the purchase. During that time another customer decided to purchase the vehicle. When you arrived that afternoon they had already started the paperwork process to purchase the vehicle. In the end I even offered to buy back the vehicle from the other party and sell it to you because I believe we did not properly communicate the stat... read more
RecommendedIf you’re in the market for a car, this place should definitely be your go to. From the sales men to the finance team and even management, they are there for you and to help you. When nobody else could get me approved, they did. When one lender let me down they went out of their way to find one that wouldn’t. Definitely some of the best people I’ve ever met. They were all about getting me approved and leaving with a car. The nicest car I’ve ever had at that. With an AMAZING price and monthly payment.
Business response:
Nicole, thank you so much for taking the time to share you experience! We are proud to have you a part of the Steve White Volkswagen family, and we look forward to assisting you with your car needs in the future. Take care.
We bought an Atlas this past Saturday. Great experience! Patrick Norris was our salesman. He was wonderful! Not pushy at all, and answered all our questions. He was very personable! We also spent some time with Tony Williams in finance. He was so kind and very patient with explaining things to me. Thanks for the great service!
Business response:
Thank you for the awesome feedback and recommendation, Kelly! Congratulations on your new Atlas, and welcome to the Steve White Volkswagen family!
Frequently asked questions about Steve White Volkswagen
How is Steve White Volkswagen rated?
Steve White Volkswagen has a 4.7 star rating with 3,970 reviews.
When is Steve White Volkswagen open?
Steve White Volkswagen is closed now. It will open at 9:00 a.m.
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