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Steve Dowdy - State Farm Insurance Agent

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4.8
28 reviews
|Insurance|Richmond, VA 23219

1011 E Main St #75, Ste 75, Richmond, VA 23219

(804) 788-9022

https://www.stevedowdy.net/

Open now:9:00 am - 5:00 pm

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About

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

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4.8
28 reviews
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Nancy Frowert review for Steve Dowdy - State Farm Insurance Agent
Nancy Frowert on Facebook

a year ago

06/03/2020, 03:12 AM
Steve Dowdy has been my agent for many years and he and his team have consistently provided thorough, thoughtful and personal service. He is in touch at least once a year or more to ensure you understand your coverages and answer any questions. Years ago when I had to file a claim he handled it extremely well. I won't ever switch my insurance provider due to the quality service.
Margaret Hardy review for Steve Dowdy - State Farm Insurance Agent
Margaret Hardy on Facebook

3 years ago

05/17/2019, 15:19 PM
Steve Dowdy is knowledgeable and interested in his client's specific needs. Very responsive and wonderful to work with!
TiffanysThoughts review for Steve Dowdy - State Farm Insurance Agent
TiffanysThoughts on YellowBot

9 years ago

12/11/2012, 00:16 AM
Horrible customer service! I have been a customer for years with Steve Dowdy. Things were working well as long as I did not need actual assistance from his office. I moved. I called into his office to provide my change of address, add a new vehicle, and obtain my adjusted bill. I paid in full and though everything was taken care of insurance wise for the next 6 months. Two months later, I find out that they are still sending mail to my old address. They changed my coverage on the vehicle I just added to full (max) coverage, when I requested basic liability. And the price they quoted me, that I paid in full, did not cover the new vehicle. Not only did they choose the coverage on my vehicle without my permission, but the only notification of this change was sent to my old address, not the new one that was on file. And to top it off, they should have informed me that I should have contacted a new agent in the state where I moved, because my rates would have to be adjusted anyways. Finally, to add more insult to injury, when I called into Steve Dowdy's office to determine how things went so wrong, his staff could not understand why I was unhappy with how my account was handled. And Steve himself, was extremely rude on the phone and warned me not to speak out of turn! You would think that after messing up my account so horribly that Steve Dowdy himself could at least pretend to have some customer service skills or even apologize.
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