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Sterling Optical
- Laser Eye Surgery/Lasik
- Lake Grove, NY
About this business
Location details
124 Smith Haven Mall, Smithhaven Mall, Lake Grove, NY, 11755, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:30 p.m. | |
| Tue | 10:00 a.m. to 9:30 p.m. | |
| Wed | 10:00 a.m. to 9:30 p.m. | |
| Thu | 10:00 a.m. to 9:30 p.m. | |
| Fri | 10:00 a.m. to 9:30 p.m. | |
| Sat | 10:00 a.m. to 9:30 p.m. | |
| Sun | 11:00 a.m. to 9:30 p.m. |
This is the worst place to ever get glasses from they have me the wrong lenses and my insurance only gives me one pair of glasses and lenses. Well then sterling optical gave me the wrong prescription and would not fix their problem then had caused. They wanted to charge me $150 for just new lenses! I went to eyemart express and payed $118 for new lenses and a new designer frame! Over priced at sterling optical and rude they made the mistake they should have fixed it but unfortunately they are money hungry and and don't care ... read more
Was not impressed with service i received. my exam was rushed a bit. My eyes were watering the whole time and it didnt feel like he diagnosed my vision properly. After visting this place i started experencing double vision thru out the day now. I only chose this location because my insurance would pay for the exam and one pair of glasses--which were slim pickens to choose from. When i went to get contacts also there was also a yearly service fee i had to pay as well so i could continue to get contacts in the future. then the... read more
I am only giving this two stars, because the optometrist was really nice. However the experienced was really soured by the more then rude customer service! The "lady" that was supposed to help us was so condescending and rude that I left the store absolutely astounded. First of all she never approached us while we were looking for glasses. Once we found the glasses for my son which we liked, she wanted to insist that they are too tight on his head (there was actually a space between his head and the frames). Then she wouldn'... read more
HORRIBLE. The first time I went there they told me to pick up my glasses the next day at a certain time. When I went back they weren't ready and they made me wait another day! Months later I needed a new pair of lenses and THEY LOST MY INFORMATION and had no record of it. Then lastly, I attempted to give them my business again because they are right in my neighborhood. They were rude and didn't want to help me. Even tried to bring in a groupon to save some money and they automatically rejected it even though I double checked... read more
I have been going to sterling optical for years. All four members of my family wear glasses or contacts. The last time I went to them my PD was measured incorrectly resulting in lenses that made me dizzy, caused headaches and made me nauseous. I returned to the store three times to have them adjusted (not knowing anything about PD) each time I went, I was told that there was nothing wrong with the lenses and that I would adjust. I struggled and after a few weeks just started wearing my old glasses. I was not aware that someo... read more
Blatntly refused to give me my contacts I paid for. The women who work there are all very rude! Especially JACKIE & TINA! I wasted 150$ and my glasses broke a day later they were so cheap. Also never received contacts. And the 1 box u did receive was the wrong prescription. I would like to c this place shut down their thieves. I would never recommend anyone go here. One of the WORSE customer service exoeeiences I've ever had. Not to mention they don't greet you and you'll be standing around for ten minutes before anyone ackn... read more
RUDE, NASTY, UNPROFESSIONAL STAFF. CASHIERS PRETEND TO BE DOCTORS...ACTUAL DOCTORS CANNOT GIVE AN ACCURATE PRESCRIPTION AND THEN REFUSES TO CORRECT THE ISSUE. UNLESS YOU HAVE TIME TO WASTE FIGHTING THESE INCOMPETENT IDIOTS FOR A REFUND, DON'T WASTE YOUR TIME.
STAY AWAY. STAY AWAY. STAY AWAY. STAY AWAY. YOU DONT NEED THE HEARTBURN: They got the prescription completely wrong. They sold me cheap shoddy frames. They are rude. As another reviewer on google wrote "they talk over you when you make reasonable requests". For instance:when can I expect my glasses back. Its now 4 + days since I brought the brand new frames in for repair (metal hinge broke) and they can not tell me when glasses will be available nor will they check
Frequently asked questions about Sterling Optical
How is Sterling Optical rated?
Sterling Optical has a 2.6 star rating with 13 reviews.
When is Sterling Optical open?
Sterling Optical is closed now. It will open tomorrow at 10:00 a.m.
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