Sterling McCall Hyundai South Loop

Jacqueline R. 

on BBB

2 years ago

This dealership organization have thieves working within the service department...mainly someone by the name of Trevor. I dropped my vehicle off on Thursday morning around 7:30 a.m for an oil change and to have my driver's door serviced. I just picked up my vehicle around noon Saturday, October 8th. All the items that were inside my console were in my driver's door. Items were stolen out of my console and the so called service manager tried to argue with me about my items being stolen. I called to speak with a manager and wa... read more

Jacqueline R 

on BBB

2 years ago

This dealership organization have thieves working within the service department...mainly someone by the name of Trevor. I dropped my vehicle off on Thursday morning around 7:30 a.m for an oil change and to have my driver's door serviced. I just picked up my vehicle around noon Saturday, October 8th. All the items that were inside my console were in my driver's door. Items were stolen out of my console and the so called service manager tried to argue with me about my items being stolen. I called to speak with a manager and wa... read more

Lauren S. 

on BBB

4 years ago

We agreed on the sales price of the car [2021 Elantra-Limited] + dealer add-ons that were on the car. When we sat down with the F&I person, he said the only way to sell the car is with a vehicle extended warranty ($2,495) and a maintenance contract ($865). The finance manager stated this is because we were given such big discount on the car up front would not complete the sale without it. 

Brandon C 

on BBB

4 years ago

What a terrible dealership, went to tedt drive care did all the financing, purchased insurance and on the way to pick it up they decide to tell me they already sold it.. They play WAY too many games here, will not be going back ever again 

Michellla S 

on BBB

6 years ago

I will never purchase with South Loop Hyundai, Total fraud, I purchased 2 cars from them 02/2015 and 12/2005. I recently totaled my car when I called my finance company I was told that I apparently purchased a warranty that I was never even aware of which was a Pre Paid Maintenance for 4 yrs/60,000 miles for $1,411..00. This warranty apparently covers oil changes,filters etc. but every time I've taken my car to this dealership I was paying out of pocket because obviously they were unaware just like me that I purchased this w... read more

YOLANDA D 

on BBB

6 years ago

They do not answer or return calls to customers having issues. my car has been in service this will be the 5th time. When I call, they seem to be tired of hearing from me but I have to keep bringing my car back for the same thing. Customer service is horrible. last call I had was supposed to be with a corporate person on Monday when I took my car back to them. He was supposed to call me the same day and I have yet to hear from him.