Stephen Hurst Pack Heating & Cooling, Inc.

Johnathan Strawser 

on Google

2 months ago

A few weeks back our air conditioning unit went out. I called Stephen Hurst Pack’s office and talked to Becky who was beyond helpful. She got me on the schedule fairly quickly. Steve came out and gave me an estimate. Within a few days Steve was here installing the unit outside and the handler in the attic. Steve worked for almost 3 days, at one point it was over 120 degrees in the attic. Regardless of the heat, Steve was able to get the new unit installed. Their customer service is second to none and we are beyond appreciati... read more

jessica lewis 

on Google

3 months ago

I have not used them personally, but I had an encounter today with one of their technicians and he was the absolute rudest person I have ever met. They were working on the AC of the apartment above mine and chose to connect their hose to my outside water spigot. I asked the technician how long he would be as my son was showering and with the hose connected it greatly reduced our water pressure. He snapped back at me ‘well I need water and that’s the only connection!’ Well that didn’t answer my question. I replied okay, but t... read more

Avery Gilliam 

on Google

8 months ago

We've been customers of Hurst Pack for about 30 years and have purchased all of our heating from them for two different residences. Hurst Pack heating and cooling listen to what equipment you want and they make sure you get what you're asking for. That was important to us because others came to do an estimate and just basically told us what they would do. Stephen listens and will make suggestions then he gives you options in writing with prices. They showed up on the appointment time and day, installed our new furnace and ac... read more

Holly Valentine 

on Google

10 months ago

I'll only call Stephen Hurst Pack!! I had no heat and Bryndan found that it was my inducer motor needing to be replaced. He checked to see if they had in stock, but unfortunately they needed to order. Bryndan ensured me that they would have it in the day and be able to install it for me. When I contacted the office and spoke with Becky and Cathy they were very helpful, friendly, and professional. When I spoke with Becky to get an estimate she was honest and gave me options that were beneficial for me. I really appreciate the... read more

Michelle Case 

on Google

2 years ago

Thank you so much for saving me. They came before they said they would!!!