STAUD

Bonnie Z 

on Google

2 weeks ago

I had the MOST positive experience at Staud today. I was helped by Yen who was so sweet and so helpful. I exchanged a Maude Carryall and she helped me pick out the croc pattern which was more exciting than the plain one I got (still, both are gorgeous). She was a delight. I also interacted with 2 other saleswomen, both of whom were also super nice! I can't wait to go back!! 

Mark JJ 

on Google

2 months ago

Posting this under an alias, but I really felt like I needed to share this publicly. I shop at Staud all the time and ive genuinely never had an experience as bad as the one I had today (7/26). The employee 'Aliyah'—a Black woman, bushy eyebrows with slicked back hair and Miu Miu glasses was insanely rude. When I went upstairs and simply asked if a dress was in stock, she looked at me like she was completely disgusted that I was even speaking to her. I tried giving her a compliment to lighten the mood but she was just downri... read more

Margo Hannah 

on Google

6 months ago

The shoes are poor quality, but when I emailed they gave me a 25% refund. 

Samantha Hughes 

on Google

8 months ago

Went to this Staud location on the evening of December 27 to make a return. I wasn’t greeted when I walked in, and one associate in particular (tall, slicked back bun, didn’t catch her name) had a bad attitude. It’s always somebody working retail that has the nerve to have a bad attitude. Much better customer service at the NYC SoHo location.