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Starbucks
- Coffee & Tea
- Henrico, VA
About this business
Location details
9002 W Broad St, Henrico, VA 23294, Henrico, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 8:30 p.m. | |
| Tue | 5:00 a.m. to 8:30 p.m. | |
| Wed | 5:00 a.m. to 8:30 p.m. | |
| Thu | 5:00 a.m. to 8:30 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 5:30 a.m. to 9:00 p.m. | |
| Sun | 5:30 a.m. to 8:30 p.m. |
Very disappointing. I can’t believe there is a Starbucks store in the U.S. where you can’t even get a cup of hot water without making a purchase. I had already purchased from this store on a workday, and this was the first time I’ve ever experienced something like this. This feels completely against Starbucks’ stated values. It’s hard not to feel that profit matters more than basic kindness. I honestly can’t imagine how “delicious” food can be made without heart.
My order is delayed because the order sticker jam in their machine. They didn't ask or care we are waiting. Other customers came and were gone. We had to ask for our orders. They just fixed the machine to find our ticket. No apologies! Not even a word to explain why our order delayed.
Really disappointed with the service. I understand not having the best day or maybe not wanting to work, but I think the manager should adjust positioning and put someone in the window that’s a bit more polite. I think if someone is paying $8 for a coffee, the person taking their order and payment should not make it seem like I was an inconvenience coming in.
Always friendly
Frequently asked questions about Starbucks
How is Starbucks rated?
Starbucks has a 4 star rating with 202 reviews.
When is Starbucks open?
Starbucks is open now. It will close at 8:30 p.m.
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