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Starbucks
- Coffee & Tea
- Freehold, NJ
About this business
Location details
Raceway Mall, 3710 US-9, Freehold, NJ 07728, 3710 US-9, Freehold, NJ, 07728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Terrible customer service. Had to wait 40 something minutes for my order to be completed. After being ignored I asked if they even had my name in the back (which they didn’t) one of the employees made my drink without the milk substitution that I paid extra for with the absolute worst attitude ever! I understand if you’re busy and you just need extra time, it’s the attitude that did it for me.
waited 15 minutes for a tall hot coffee with no one else there and no one online. The staff was just on their phones, restocking cups and avoiding eye contact even after I asked where my drink was. Have had multiple problems here, the manager doesn’t seem to care so I’ll have to go to corporate. Save your money and get coffee before you go to the mall.
If I could give this place zero stars, I would. The biggest issue isn’t even the food, it’s the customer service. I could clearly hear staff speaking negatively about customers, loud enough for everyone to hear. On top of that, they handled the food carelessly, literally tossing items onto the tray without any regard. This is the condition in which my order was served. Extremely disappointing Starbucks do better.
At peak time this guy was running back and forth non-stop, making frappuccinos as fast as humanly possible. He was incredibly efficient and clearly dedicated to doing a great job. He cared about getting every order out quickly and with quality. Employees like him are hard to find. Seriously, give this guy a raise!
Cold coffee not good service
Frequently asked questions about Starbucks
How is Starbucks rated?
Starbucks has a 3.8 star rating with 264 reviews.
When is Starbucks open?
Starbucks is closed now. It will open at 9:00 a.m.
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