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Starbucks
- Coffee & Tea
- Augusta, ME
About this business
Location details
274 Western Ave, Augusta, ME 04330, Augusta, ME, 04330, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:30 a.m. to 8:00 p.m. | |
| Tue | 5:30 a.m. to 8:00 p.m. | |
| Wed | 5:30 a.m. to 8:00 p.m. | |
| Thu | 5:30 a.m. to 8:00 p.m. | |
| Fri | 5:30 a.m. to 8:00 p.m. | |
| Sat | 5:30 a.m. to 8:00 p.m. | |
| Sun | 5:30 a.m. to 8:00 p.m. |
Absolutely terrible customer service! On a weekly basis I have experienced horrible customer service at this location.
Waited for over half an hour for a hot coffee with cream and sugar. Got my daughters drink 25 minutes in then the barista said the names of the next 3 people and my name wasn’t on the list. Think they would have made the drinks in order. I waited another 10 minutes but had to get to an appointment. If you’re not going to make the drinks of people who walk in don’t have walk in service.
The worst run Starbucks I have ever seen! Over 20 min wait for mobile orders? Store is dirty and staff rude!
Closing down the inside to only focus on drive-thru is definitely a bad choice. Especially considering there are clearly not enough staff to maintain drive-thru without 10-car lines forming. Additionally, the lack of response from management is disturbing. Responding to every comment with the same automated message makes you look just as lazy as the workers leaving boxes strewn about the lobby.
Ordered a Peach Green Tea. There was way too much ice and so little flavoring and tea. I ordered it again on a different day, and asked for extra peach. Still tasted very watered down, when you pay that much money for a drink you expect the first few sips to be great before the ice waters it down. I have had this at other Starbucks before and it had much more flavor. I will not be stopping at this Starbucks again.
Frequently asked questions about Starbucks
How is Starbucks rated?
Starbucks has a 3.9 star rating with 796 reviews.
When is Starbucks open?
Starbucks is closed now. It will open tomorrow at 5:30 a.m.
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