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Starbucks
- Coffee & Tea
- Louisville, KY
About this business
Location details
12911 Factory Ln, Louisville, KY 40245, Louisville, KY, 40245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 8:30 p.m. | |
| Tue | 5:00 a.m. to 8:30 p.m. | |
| Wed | 5:00 a.m. to 8:30 p.m. | |
| Thu | 5:00 a.m. to 8:30 p.m. | |
| Fri | 5:00 a.m. to 8:30 p.m. | |
| Sat | 5:00 a.m. to 8:30 p.m. | |
| Sun | 5:30 a.m. to 8:30 p.m. |
Absolutely horrible wait time today. Line wrapped around the building. Went inside and employee acted as though nothing was wrong when I asked her about the line. Just said they had limited staff but didn’t seem overly concerned. Whoever the flip is in charge of staffing for this place needs to get it together! Now I’m late!!!
That saying "it starts from the top down" fully applies to Starbucks overall. This location, as with all Starbucks locations, lacks the ability to communicate to people. Every time I, or anyone I know enters a Starbucks, there is never a "Hello", "How are you?", or the biggest one: "How can I help you?" That is a great way to lose out on continuous customers, and revenue. It's an easy change, and goes a long way from the customer perspective. Feeling welcomed is a big way to keep a customer in your store, and coming back. Ev... read more
Normally, I do not have the time to write reviews for stuff like this, but this Starbucks is comically horrible. You would think for the part of town that it is in with the Ford truck factory being extremely close as well as other bigger businesses, they would over staff the drive-through line with everybody needing to be in and out within Five minutes. Every time I sit in that line, I am there for 20+ minutes I do not even attempt the inside line with most days I See the inside packed tighter than a can of sardines. Moral o... read more
I love this Starbucks. They always greet me when I enter & I never have to wait long for my order. TJ is the best!
Frequently asked questions about Starbucks
How is Starbucks rated?
Starbucks has a 3.9 star rating with 553 reviews.
When is Starbucks open?
Starbucks is open now. It will close at 8:30 p.m.
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