Starbucks

Dawson 

on Google

6 days ago

Super weird, but apparently there’s another review for this location using my first and last name which is not me nor is it one of my accounts. Since I’m the only person in the US with this name it’s fairly obvious and very strange. Not sure why somebody would do that. This is actually one of my two favorite Starbucks locations in Sonoma county and I’ve been coming here my entire life. Service is always great and I’m a big fan of the food options here. I don’t know any employees names here either. Anyway, just wanted to thro... read more

Israel Ramirez 

on Google

a week ago

This was one of the worst Starbucks visits I've had. The supervisor, Angelina's, attitude was unprofessional and rude. Seem's to be a familia problem as several of these partners are related. The service was careless. My order was delayed and made incorrectly. Instead of fixing it politely, I was treated as if I were the problem. The atmosphere was uncomfortable from start to finish. I will be taking my business to other locations where customers are treated with respect 

Dawson Thalhamer 

on Google

a week ago

Visited this location today and had a very disapointing experience. The supervisor, Angelina, was noticeably rude when I asked about my order, which was then made incorrectly. The store manager sat in the lobby and watched this experience with no coaching. The service overall felt extremely dismissive, and I left feeling uncomfortable. I have had much better experiences at other Starbucks locations and do not plan on visiting this location in the future. The lack of training at this location is clear in the horrendous servic... read more

Gabe B. Chavez 

on Google

a week ago

I recently had a very disappointing experience at Starbucks that I feel compelled to share. I visited the store around 10 PM, when there were no other customers. I politely asked the supervisor, Angelina, for an iced water. To my surprise, she was incredibly rude and told me that I had to purchase something from the menu to get a complimentary drink. I've worked in customer service for years, and I've never encountered such a lack of professionalism. It's one thing to have policies in place, but it's another to be impolite a... read more

Antonio Vazquez 

on Google

a week ago

I went to this Starbucks around 8:30–9:00 PM with a classmate, and before we even walked in, a supervisor named Angelina gave us a nasty, unwelcoming look that immediately made us feel uncomfortable. This is not just poor customer service — it’s unacceptable behavior, especially from someone in a leadership position who should be setting the example for the rest of the staff. If this is how she treats customers, I can only imagine how poorly employees must be treated under her supervision. We avoided going inside entirely an... read more