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Starbucks
- Coffee & Tea
- New York, NY
About this business
Location details
21 West End Ave, New York, NY 10023, New York, NY, 10023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:30 a.m. to 8:00 p.m. | |
| Tue | 5:30 a.m. to 8:00 p.m. | |
| Wed | 5:30 a.m. to 8:00 p.m. | |
| Thu | 5:30 a.m. to 8:00 p.m. | |
| Fri | 5:30 a.m. to 8:00 p.m. | |
| Sat | 6:00 a.m. to 5:30 p.m. | |
| Sun | 6:00 a.m. to 5:30 p.m. |
Today, I ordered the same drink I always get through the mobile app. The first version had no flavor, so I asked for it to be remade. The second one was so sweet it was undrinkable. By the third attempt, it finally tasted the way it should have the first time. To their credit, the staff remade the drinks. However, instead of simply doing so, they repeatedly told me I had added “too many things” to my order, which makes no sense, since I always order it the same way and more often than not it comes out perfectly fine. What ma... read more
It took 12 minutes to get my order. No one was friendly, tables were dirty. They didn’t even announce names when they finally made the drink, we all just kept checking what they put in the takeout area until it came up.
I’m pretty fed up with this location and the miserable staff here. I ordered egg bites this morning and they didn’t give me utensils. I politely asked for a fork and they sent me to the cash register and the lady working the cash register was extremely rude. You shouldn’t have to wait in line again for utensils! She acted like I was a bother to her day and I’m fed up with employees acting like this. The utensils should just be provided or something I can ask the staff handing out the food. Make a better process for this!
I stopped in around 8am as a pregnant woman to use the restroom and Jose the barista was very rude and condescending. I understand the purchase rule but certainly courtesy and discretion can be utilized during emergencies. I’m pregnant and went for a stroll without my wallet so I couldn’t make a purchase which I explained.. both Jose and another female barista were extremely rude. I’ll never visit this location again
Worse service I’ve ever received at a Starbucks, this morning around 11am the barista was on his phone for about five minutes before making my drink and then made me a grande after I ordered a venti and was extremely rude and wouldn’t remake my drink since they took my order incorrectly and charged me for a grande
Frequently asked questions about Starbucks
How is Starbucks rated?
Starbucks has a 3.5 star rating with 330 reviews.
When is Starbucks open?
Starbucks is closed now. It will open tomorrow at 6:00 a.m.
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