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2 years ago
This is a response to some of the disheartening posts. Before we get any further in this comment we would like to draw attention to the fact that some of the comments made mount to slander and we keep our rights to pursue further action deemed appropriate. Unfortunately social media has created a monstrosity out there that goes without checks and balances. This is compounded by the inability of medical staff to respond adequately due to HIPPA compliance. After determining the correct patient, the chart was reviewed and here are the conclusions. According to the record, Shelley, your total time from the time you arrived until the time you left was 1 hour and 07 minutes. We give patients ample time to complete the paperwork. The staff may get extra busy at times and they may not have noticed that you completed the paperwork. It is customary to at least gently let them know that the forms have been completed. There are patients who need extra time to complete the intake paperwork and we never rush anybody. It is imperative that we collect adequate data on our patients in order to provide good and safe services to them. All in all as a new patient in the time frame that you were seen & discharged, was more than reasonable. It is customary for us to print discharge paperwork in order to help you remember your visit as well as to provide you care instructions for after you leave the facility. Believe it or not paperwork requires time to complete. As in regard to staff judging you, it is not something we do. We have seen patients from different walks of life with so many different medical conditions. We are really not sure what you are referring to in your post regarding your medications that would warrant a response from the nurse. The nurse has no recollection of that. If you consciously felt the need to write about it, then it is for you to figure out. In regards to another location on Broadway, we find that extremely strange. You could have gone to multiple urgent cares between Broadway Road and Watson Road and really you did not need to make that far of a trip. If you're able to look us up on the Internet you surely would have been able to look up other places closer to you. As to the placement of the stethoscope, you know your heart is in the chest. Please note that you were fully clothed and not a thread of your clothing was removed. Understand that many people have come through our urgent care and were diagnosed with other ailments besides what they came for. Our physicians strive to perform a good general examination and that is how we save lives. Considering that you had been in our urgent care for 1 hour and 7 minutes and proceeded to complain about filling out the paperwork, waiting in the waiting room unattended, and physician leaving you in the room with the door open while finishing up your documents as well as all other exams and evaluations that were done, I do not believe that your heart exam had taken any significant time in this process.
2 years ago
5 Positive Review Examples: It's All in the Response
3 years ago
3 years ago