St. Croix Hospice

Judy C. 

on Birdeye

9 months ago

I felt as if St. Croix dropped the ball on my brother. He woke up one morning unable to walk or get up. I called St. Croix and they came out and sent him to a hosptial 30 miles away because they had a contract there. The next day he had to revoke because they said he did not meet GIP status. They could have sent him to a local hospital if they knew he was going to be revoked where he was close to his family. They knew he was dying and he was moved off the pallative floor with no hospice services . He passed away 6 days later... read more

Tari S. 

on Birdeye

a year ago

I felt the nurses didn’t listen well to my mom and I. We could never set up a real time schedule even after I asked them to. It was always “Hi I’m 15 minutes away or I’m on the way. They were nice enough and asked questions, but their mind seemed already made up. Also I felt my mom wasn’t treated as an individual. It was a total cookie cutter response to every question or concern. The were more concerned about the hospice package than my mom’s wants and needs other than medical supplies and medication. 

Roberta A. H. 

on Birdeye

3 years ago

Experience has been a nightmare......inconsistent and inadequate care provider, cannot stay on any reasonable schedule with home care (despite my pleading to do so), cheap and inadequate hospice supplies. Lack of communication and failure to deal with correcting issues.........lots of phone surveys, but no action to correct issues. Constantly being told "fairy tales" or deflecting inquiries.