SSM Health Dean Medical Group

Kris Demro 

on Google

6 months ago

If I were rating just my PCP and the provider I had the other day, it would be 5 stars. My dr is wonderful (probably why she has a longer wait for appointments). She's very thorough, explains things and makes sure I understand, and answers all of my questions. On the other hand, almost every other position has had someone that should perhaps rethink their job choice. Some of the receptionists are very impatient, rude, and cold. One of the nurses or cnas or whoever takes me back is the same way. One of them has yanked things ... read more

PallVision 

on Google

8 months ago

I went in for a consult & decided to do my routine annual lab work while there. Got a bill for over 1200$ for the same labwork I did 1 year before that my insurance covered & was still going to cover this year if they submit it right. SSM was not willing to resubmit with the appropriate coding so they are trying to get the money from me instead of the insurance company. Very disappointed patient & will fight 4 justice! 

Rod Merritt 

on Google

8 months ago

I waited for a 2-month appointment and was contacted 2 weeks before the appointment and told it was canceled. They worked me in when there was a cancellation and we made it very clear to everyone what I wanted at the appointment. When I went in the doctor was not able to provide what we had asked for these people do not care for their patience at all and apparently their Communications is a mess I will not go back here ever again. For an organization that says they care about the community they serve they're doing a complete... read more

Anonymous 

on Google

9 months ago

The hospital is very, very slow overall. They were 15 minutes late to check me in. The woman who finally did check me in was very slow and not polite. Then I sat in the waiting room for about 30 minutes. Very unprofessional and I am disappointed. I was late for work. 

Allison Helser 

on Google

9 months ago

The hospital is very, very slow overall. They were 15 minutes late to check me in. The woman who finally did check me in was very slow and not polite. Then I sat in the waiting room for about 30 minutes. Very unprofessional and I am disappointed. I was late for work.