Sprint

Leslie K 

on Google

a week ago

I had such a wonderful experience with Earl, the Store Manager! He went above and beyond to help me with my account and made what could have been a stressful situation so much easier. He was incredibly kind, patient, knowledgeable, and genuinely cared about getting everything taken care of for me. You don't come across customer service like this very often anymore, and Earl absolutely deserves to be recognized for it. T-Mobile is very lucky to have him! Highly recommend asking for Earl if you need anything!! 

Denise Brumfield 

on Google

a month ago

So after my 1st trip to T-Mobile last month, I was so frustrated I chose not to put a review because it would have been ugly. I bought a new phone, paid my bill early and a month later I have a phone locked up I can't use. So I was left no choice but to travel 15 miles and go back to the store. I prayed. Well this morning I walked in and got the best service. What a turnaround. Tanaka promptly checked everyone in while saying hi to each additional person walking through the door. She also took me and quickly unlocked and fix... read more

Kenae Bullock-Vick 

on Google

2 months ago

My husband did the switch from us cellular to T mobile...Worst experience ever.Had 2 lines ,1 line was activated and working, 2nd line wouldn't work.Went almost a week without phone service. 

Ericka Carter 

on Google

2 months ago

This is my second time at this store, and worst service ever. It seems T-mobile would like you to do all of the work yourself before you come to the store on your phone. However they have plenty of "customer service agents" in the store to be rude to you for asking questions about your plan, upgrading, changing services, getting a new phone or whatever you may need no matter how nice you may try to be. Very frustrating . I don't know if the goal is to lose customers all together but..... it would be nice if anyone at anytime... read more

Barbara Koltz 

on Google

2 months ago

Incompetent employees that are shy to help customers. They become involved in another transaction, give their customer the incorrect SIM card that goes with the phone they purchased. Then they are all shook like these kind of things don’t happen. Lied to my whole two year experience. If you hate your job like your body language says, just go look for another job. Many places are hiring.