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Springs at Orchard Road
- Apartments
- North Aurora, IL
About this business
Location details
1801 Oak St, North Aurora, IL, 60542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
If I could put a - 1 I would. I did post a review at the same time I posted a complaint. I rented from them 3 times. The first lease was fine and then when there was water intrusion from the tenant upstairs, they declined to mold test or remediate if I had it mold tested. I moved after this happened but was first offered another apartment , an upper the next month and then mgmnt said that they could not move because of sickness. When I drove by the original apt. I was to move in all of their apartment furniture was in the... read more
I rented from 2018 -June of 2021 At first it was great and then in Jan of 2020 things started to go downhill. The tenant upstairs flooded my apartment and I had to spend one week at a hotel paid for by my insurance. The whole time 7-10 days they ran a dehumidifier on my electric. The second time I moved to an upper because the fireman that helped on the first time suggested I do that to avoid more trouble. Within 3 days the co2 detector alarms went off again. It seems like water infilitrated the garage co2 detector thro... read more
RecommendedGlen Phillips came and replaced beeping smoke detector and even changed a few light bulbs when he noticed! He was also very good with our “Talkative” dog!
Business response:
Thanks for sharing this!
Glen was here quickly and problem taken care even faster. The team here works so hard
Business response:
Thank you for your 5-star review! We appreciate your Glen call-out! We are glad he is on our team and we are glad you are our resident. Please feel free to contact us if you should need anything in the future! Take Care, Your Springs at Orchard Road Team
Glen was amazing and quick!
Business response:
Joe - Thank you for the 5-star review and Glen call out! We strive to provide the best service around! Please do not hesitate to reach out should you need anything in the future! Your Springs at Orchard Road Team
My husband and I will be moving into this lovely community in March. The staff was very lovely.
I have to say that Glen and Jose have been so incredible today! They have been here at least 3 times including Izzy! They way they treat me like part of the Orchard family is so welcoming and I feel so comfortable here with everyone that lives here! A huge shoutout to Jose for all his amazing work and today! He worked very hard from this afternoon to early this evening to make sure everything that I asked to be fixed was done! You and Glen deserve a huge gift! Thanking you both as everyone else who does their best to keep us... read more
Glen Phillips came by to fix a couple things for us. He was very nice and friendly. He was able to help with a few on the spot fixes. He was also willing to discuss any other apartment concerns and asked about our heat. Luckily we had no concerns to share!
Business response:
Courtney - Thank you for the 5-star review and shout out to Glen! We strive to provide great customer service and are very happy he was able to assist you in all your needs. Please feel free to reach us should you need assistance in the future. Thank you! - Your Springs at Orchard Road Team
Stable management and fixing problems good customer service.!!! when I first moved in was great! Now since mgrs have changed twice in a few months and some problems not correctly addressed. I cannot recommend this place to anyone else till problems are fixed.
Frequently asked questions about Springs at Orchard Road
How is Springs at Orchard Road rated?
Springs at Orchard Road has a 4.1 star rating with 108 reviews.
When is Springs at Orchard Road open?
Springs at Orchard Road is open now. It will close at 6:00 p.m.
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