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Springhill Toyota Parts
- Automotive
- Mobile, AL
About this business
Location details
3062 Government Blvd, Mobile, AL, 36606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 7:30 a.m. to 4:00 p.m. | |
| Sun | Closed |
I reserved a rental from Springhill Toyota on 08/11/2023 for a family trip in November. Two days before the trip I called to verify the information and was told the vehicle was not available because it was being serviced. I reserved a Highlander because I needed the extra room for five people and luggage. I was told they only had cars available. I spoke with ********************* and he apologized and was suppose to call me back to see if he could work something out. He never called me back. When I talked to the rental depar... read more
Business response:
There was some confusion with the reservation. We got it figured out and rectified the situation. When the customer arrived to pick up the rental she did not have the proper credentials.
I reserved a rental from Springhill Toyota on 08/11/2023 for a family trip in November. Two days before the trip I called to verify the information and was told the vehicle was not available because it was being serviced. I reserved a Highlander because I needed the extra room for five people and luggage. I was told they only had cars available. I spoke with ********************* and he apologized and was suppose to call me back to see if he could work something out. He never called me back. When I talked to the rental depar... read more
************************* took advantage of my 83 year-old mother. As a start, I am filing a complaint with Toyota Corporation, the Better Business Bureau and all other relevant/appropriate agencies. The deal was complete except financing. I asked the salesperson, Mr. ******************** to not allow the Finance person to add GAP Insurance, a service contract or extended warranties to my mother's contract. Again she is 83 years old and those protections are unnecessary, When I returned to the dealership Mr. ****************... read more
They do not honor warranties. They lie to make sure your problem won't be covered under warranty and you have to pay. Even after you call and make sure before you bring your car in that everything is covered. The service department is ran by rude and incompetent employees. I will never use them again and I will tell everyone I know how awful I was treated and lied to.
Business response:
The warranty the customer is questioning is new vehicle warranty for 36 months or 36000 miles whichever comes first. The warranty covers defects in material or workmanship within those periods. The customer called and the vehicle was not able to be diagnosed over the phone. When the vehicle arrived we made an inspection and found a new battery was installed (not a Toyota battery)as well as the battery hold down was missing and obvious arcing at the battery cable ends. Further inspection found multiple fuses blown that ... read more
Frequently asked questions about Springhill Toyota Parts
How is Springhill Toyota Parts rated?
Springhill Toyota Parts has a 3.5 star rating with 15 reviews.
When is Springhill Toyota Parts open?
Springhill Toyota Parts is closed now. It will open tomorrow at 7:30 a.m.
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