Spirit Chrysler Dodge Jeep Ram

Michelle H 

on BBB

6 months ago

This business uses Bait and Switch Advertising. I receive a Giveaway Scratch Off type brochure from them in the mail. According to the scratch off and the website that confirmed my winnings, I won $2500 in cash. When I went into the business to claim my winnings I knew that I would have to listen to them try to sell me a car. When they finally realized that I wasnt going to buy a car they went to show me what I won. Instead of the $2500 cash, they said I won a $5 ******** Gift Card. I understand that the purpose of the *****... read more

Jessica R 

on BBB

a year ago

Well i went in for the promotion that they are having. which was trade in your car pay off the loan you had to help you get into a new car .And then it turns out that they would not even do the promotion with me things were false when putting in my credit application. I called all week to try and get this problem fixed. All they would do was take my name and number so someone could call me back. I never got a call back. When i did call ***** he hung up next several times. I was asked to surrender my current suv and lie to th... read more

PAULA R 

on BBB

a year ago

I took my wifes 2021 Pacifica in because cruise control was not working.They only had to reprogram the system and ************ like new again.Very pleased with the service department there.They did this in a very timely manner-service advisor *********************** and service tech ****** will take care of you like they did us.They certainly have my future business. Thanks guys. 

louise c 

on BBB

a year ago

08/10/2023, called 2 days ago, to spirit chrysler, ******* *****. to have my car check for not working fuses in my car. I had taken my car to them about 3 weeks ago for 5 recalls per chrysler recalls. they only did 4 of the recalls.They were supposed to check for the blown out fuses then, they didn't, stated they didn't have an order. So I took the car back the following day, they stated they couldn't find exactly where the blown fuse was, it would take more time. I was told to bring my car in today for them to check fuses. ... read more

Cynthia H 

on BBB

2 years ago

This establishment is not trustworthy!!!! I am buying a car from this place and in less than 4 months I'm already having issues with it!! The car dies at random times. The backup camera already went out, engine is knocking! I went to the dealership to ask the salesman ****** for help resolving this issue and all he can tell me is to leave it with the service center and that they don't give loaner cars! They are NO HELP AT ALL!!!! Don't trust these snakes! They sell crappy cars for over inflated prices!! 

Andrea A 

on BBB

3 years ago

10/21/21 - went in with Intentions of getting car of my dreams by issah. I wasn't ready. He asked about refinancing. Let's see what you can do. He was able to make it happen. Making long story short. I came in with my 2018 Dodge Charger purchased back 2018 $36k/ No miles at 4.25% at payments at $429 and 75mo with warranty and cap. I thought I was refinancing with my remaining balance of $17,606 36mo left. Nope, I was tricked and taken advantage. My refinanced Came out to a balance of $30,500 saving about $15 of pymt at $411/... read more

Deborah V 

on BBB

3 years ago

The Manager of all 18 stores is a liar. I told him not to do any inquiries on my credit other than one and when I found out I confronted him. He denied it then said too bad you already signed I can do whatever I want to. I told him he could not and to pull my contract because I do not deal with dishonest people. He then proceeded to do 6 more inquiries just in spite of me telling him off. Stay far away from these crooks. I am a nurse and will warn all of my friends and family from now on . I hope this helps you avoid getting... read more

Aideliz O 

on BBB

3 years ago

This place has no respect for customers and lies. I took my car for trade in and got an offer of 13,000, I accepted I ask the seller about the papers he said finance will explain more, well they didn't, I enter the office and ask me to start signing papers with no explanation so I got nervous and ask what my percentage was because I was paying a lot, they told me 6% and advice me to refinance to lower it later, I was late for work and tired so I trust the men and sign later I got and looked at the papers 2 days later and saw... read more