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Spawn Cycles
- Retail
- Squamish, BC
About this business
Spawn Cycles designs, manufactures and sells the world's best kids' bikes. We primarily retail our products through our website around the globe, but if you're coming through the mountain biking mecca of Squamish, BC, Canada, come by our showroom and say Hi!
Location details
1201 Commercial Way Unit #310, Squamish, BC, V8B 0V1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We purchased a Yoji 14" on March 23, 2025 (transaction ending in '498') and immediately noticed issues with the bike's wheels that we couldn't resolve ourselves. I reached out via email for support, but never received a response (zendesk ticket# 36676). Unfortunately, the after-sales service appears to be non-existent—they simply don't reply. Very disappointing experience.
After-sales support is terrible.. Simple things like ordering spare parts is a nightmare - long lead times, poor stock, and zero communication response to inquiries. We are still waiting for email response and our parts order nearly 2 months after the order was placed on their website.
Ordered some tires for my daughter on Sep 5th, I had to write to them on Sep 15 inquiring about a tracking #, only to find out that they don't have the tires in stock. They simply refunded me and offered no solution. Now my daughters bike build will have to be held off until I find other tires. Very disappointed Spawn doesn't seem to care about providing updates to their customers. Also, they are not listed as out of stock on their website.
Thanks to you guys, our son finally learned how to pedal! We have tried different bikes and he had struggles. Now he is flying! He is hooked ! And us too :) cheers
These are some of the best bikes you can buy for your kids, but the customer service is absolutely terrible. They have a phone number that they do not answer, emails that they do not respond to, and Facebook messages that get ignored. Trying to get some help and clarification on parts for my various kid's bikes is impossible, and I just wish they would offer some sort of help so I can try and get my kids riding again. Like I said, great bikes but terrible customer service. Might be only worth buying if you live in southern B... read more
Frequently asked questions about Spawn Cycles
How is Spawn Cycles rated?
Spawn Cycles has a 4.4 star rating with 40 reviews.
When is Spawn Cycles open?
Spawn Cycles is closed now. It will open tomorrow at 9:00 a.m.
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