Southwest Airlines's cover image
Claimed

This profile has been claimed by the business owner or representative.

Southwest Airlines

3.1

About this business

Southwest Airlines is a major domestic airline that provides primarily short-haul, high-frequency, point-to-point, low-fare service. Southwest was incorporated in Texas and commenced customer service in 1971 with three Boeing 737 aircraft serving three Texas cities - Dallas, Houston and San Antonio. Today, Southwest operates more than 400 Boeing 737 aircraft in 60 cities and has more than 3,000 flights a day. The airline has the lowest operating cost structure in the domestic airline industry and consistently offers the lowe... read more

Location details

2702 Love Field Dr, Dallas, TX, 75235, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.1705 reviews
Select a rating
Anonymous's profile image
Anonymous 
a month ago

The airline had many incidents of emergencies, but it doesn't affect us flying this airline. It is fun riding the 737. The plane itself is in good condition but the checked bags aren't free 

Pol vanRhee's profile image
Pol vanRhee 
a month ago

Been a big fan of SWA for years, but bags no longer fly free. I just paid $80 and I booked before the announcement. Now they're just like anyone else. Except for you don't even get a seat. I can put up with a lot but not if you have to pay for bags too. It's why I flew SWA consistently for years. That and their funny flight attendants. 

Cody R's profile image
Cody R 
a week ago

Southwest Airlines has struggled with frequent delays during my recent travels, and the level of customer service has not met expectations. There is room for significant improvement in both communication and reliability. 

Benjamin Reeve's profile image
Benjamin Reeve 
a week ago

I have flown with them for many years but sadly that may have come to an end. Our family vacation started with them canceling our flight once we were already checked into the airport causing us to sit there for 10 hours and miss the entire first day of the trip. On the way home again we sit down at our gate at 5am and again canceled causing us to have to book a hotel room for the night and purchase essentials that we had in our checked baggage. They rebooked us for the next day which is today and keep delaying our connecting... read more

Kessley Hosler's profile image
Kessley Hosler 
2 weeks ago

I have been a fan of Southwest Airlines for many years and always was proud to share all the great experiences I had with others encouraging them to fly Southwest instead of other airlines. It breaks my heart that they have become like all the other airlines. I can’t use my points within the 6 month limit they have set recently and I don’t want to pay to transfer my points to someone else, when I earned them purchasing them from a flight I had already paid for. I can’t even choose a specific charity to donate them to any lon... read more

View all google reviews

Frequently asked questions about Southwest Airlines

How is Southwest Airlines rated?

Southwest Airlines has a 3.1 star rating with 705 reviews. 

When is Southwest Airlines open?

Southwest Airlines is open now. It will close at 5:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com