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Southtowne
- Apartments
- Pensacola, FL
About this business
Location details
101 E Romana St, Pensacola, FL, 32502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Constant leaks, no communication, no reimbursement I’ve lived here for 9 months and have dealt with repeated leaks and major maintenance issues. Commercial drying equipment is placed in my apartment for days on end, making it noisy and uncomfortable, with no reimbursement for the extra utilities. Management provides little to no communication and has not offered any credit for the disruption or loss of use. For the rent charged here, this level of service is unacceptable.
Business response:
I'm truly sorry to hear about your experience with the maintenance issues and lack of communication. We understand how disruptive this can be, and I want to assure you that we take these concerns seriously. I'd appreciate the opportunity to discuss this further and see how we can make things right for you. Please feel free to reach out directly at any time. Thank you, Audra - Regional Manager- 470-730-6600
Looking to rent I went to Southtown Apartments looking for a future rental. Raina took us on several apartment tours and gave us a lot of very helpful information. These apartments are in a great downtown location. The staff was excellent, very friendly. It looks like a great place to live. I look forward to moving there. Thank you so much Raina!
Business response:
We're so glad to know that Raina was able to provide you with a great experience at Southtowne Apartments! It's wonderful to receive your excellent feedback. We can't wait for you to join our community, thank you for sharing your thoughts!
Very poor management!! Interesting that the most recent review is from Jan 30, 2021….hmmm I moved in at the beginning of Aug 2022 and really enjoyed living here the 1st year. There have always been irritating issues but the location made it seem worth it. Like Every Thursday-Sunday from 10 pm to 2 am I have the ‘loud’ music from Seville District thumping my apartment walls. Seriously it’s really loud! The parking garage situation is a mess. The garage is public and serves all of downtown Pensacola. There’s no resident specif... read more
Business response:
I'm really sorry to read about your dissatisfaction with the changes in our community. We always aim for a comfortable and convenient living experience, so it's disappointing that we've missed the mark here. I'd like to discuss these issues further and see how we can make improvements based on your feedback. Please reach out at your earliest convenience, as I would appreciate an opportunity to address this directly with you. Thank you, Audra - District Manager - (470) 348-4040
Verified Renter Great place to live. Close to all the remaining attractions downtown. Parking ramp is chaos when YMCA is open and pool not cleaned on a regular basis. Many nice amenities and some we can still use.
Verified Renter Staff is all very responsive and friendly and the facilities feel really up to date. Parking situation has been particularly great, the garage is very well lit, safe, accessible
Verified Renter Not at all what as described when we moved in. Noisy neighbors above us. Stomp on the floor like they are trying to come through it!! Contact the office they say it is not quiet time yet. When is quiet time? Starts at 5:30am and doesn't stop until way after 10pm.
Verified Renter I enjoy the wonderful staff & residents. I have serious concerns about structural integrity of bldg. Hurricane Sally caused water to enter under doors, around windows, even deeper through ceilings! My late husband & I built our home & took precautions in quality framing & materials. I expect much better from Southtown, esp since it is newer construction. The Apts exposed directly to rain & wind should have adequate weather protection. How did water come through ceilings????
Verified Renter Southtowne is an amazing place to live just walking distance to the finest restaurants, bars, art galleries, small businesses, and entertainment in the heart of downtown Pensacola. At Southtowne, residents truly live the "Ritz Carlton" experience!
Verified Renter I LOVE living at Southtowne. The staff is available, accommodating, professional and caring. They also LISTEN which is a big plus. The staff is NOT self-absorbed and when I see them there is always a smile and often laughter. They aim to please. Nothing is perfect, but I always look on the positive side, and the staff never disappoints
Frequently asked questions about Southtowne
How is Southtowne rated?
Southtowne has a 3.9 star rating with 234 reviews.
When is Southtowne open?
Southtowne is closed now. It will open at 9:00 a.m.
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