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Southern California Edison Co
- Electricity Suppliers
- Irvine, CA
About this business
Location details
14155 Bake Pkwy, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On the hottest day of the year we had no electricity all day. Reported outage twice and both times got an estimated time of power to be restored by 5:pm. Assuming the company is randomly cutting electricity to reduce the pressure on the power grids. I patiently waited. When it didn't happen I called and had to challenge the virtual service to get to someone. Finally, got somebody who could look into my account. He told me that there is no account in my name. Then he reported that someone had called and asked this account to ... read more
Incompetent engineers design inadequate systems that are prone to failure. It’s not the heat (demand), it is the poor design!
I went there because the website said you could do business in person. When I got there the door said no and directed to you the phone number and website. I guess that is how you can treat your customers when you have a monopoly. This must be all thanks to the PUC. They are there for the company not for the residents of California.
They have LOUSY customer service! The agents answering the emergency line could barely English. I called to report a downed power line today and the broad who answered the phone could not speak ENGLISH! WHY DO AMERICAN COMPANIES OUTSOURCE CUSTOMER SERVICE? LOUSYT SERVICE EDISON!
Unfortunately, more than three months of my time have been spent dealing with this company’s AI system, and the website system also didn’t work properly, so my account issue wasn’t resolved, and my phone was disconnected without my problem being fixed.
Frequently asked questions about Southern California Edison Co
How is Southern California Edison Co rated?
Southern California Edison Co has a 1.5 star rating with 67 reviews.
When is Southern California Edison Co open?
Southern California Edison Co is closed now. It will open at 8:00 a.m.
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