South Carolina Federal Credit Union

Vernon N 

on BBB

a year ago

I think this business engaed in unethical business practices. I had a credit card with this credit union and the recently sent me a year end summary of my credit card activities. Upon reviewing the report I noticed that i was charged a late fee of $27 for credit card payment due on the 23rd of the month. This same report credited me with making 2 payments one on Jan 04 and Jan 20 but they still charged me a late fee, when confronted with this report they passed me along to 3 different CSR 2 of which agreed with me based on t... read more

Doy G. 

on BBB

2 years ago

South Carolina Federal Credit Union merged with GHS Federal Credit Union. They assured me everything would be the same. They lied. I had my GHS savings account linked with checking so if an overdraft occurred it would pull from savings to cover the overdraft with NO CHARGE. Today I found out two $5.00 charges were made for over drafts with SCFCU. They refunded the charges, only after I strongly protested. They informed me this the fee correct and every time I had an overdraft they would charge a $5.00 Fee, it would be $35.00... read more

Doyle G. 

on BBB

2 years ago

South Carolina Federal Credit Union merged with GHS Federal Credit Union. They assured me everything would be the same. They lied. I had my GHS savings account linked with checking so if an overdraft occurred it would pull from savings to cover the overdraft with NO CHARGE. Today I found out two $5.00 charges were made for over drafts with SCFCU. They refunded the charges, only after I strongly protested. They informed me this the fee correct and every time I had an overdraft they would charge a $5.00 Fee, it would be $35.00... read more

Arlisa M 

on BBB

5 years ago

I owe $316.00 and $222.00 dollars are fees. When it was SCtelco never had this problem. I just loved the staff at SCtelco they were for the community and the poor. I guess Scfederal feel poor shouldn't have accounts. I am on my daughter account strictly for death benefits nothing else so they frozen her account. I ask my daughter could I borrow $150.00 out her account to pay them she said yes and that's the only way they would unfreeze her account for 3 hours I said ok pay the $150.00 she took $200.00 instead of $150.00 and ... read more

Mimi M 

on BBB

5 years ago

HORRIBLE customer service!!! I have a mortgage through this bank, and had an issue with paying on-line. I've been on the phone for an hour and 1/2 today being transferred between the mortgage department and the "supposed" online banking "help". Not only are they rude, they are completely incompetent at helping when there's an issue with their website. Most of the time is spent defending how the customer logged in, and what you're seeing on the page (I've obviously been going to the correct channels if I've successfully paid ... read more

Melissa G. 

on BBB

7 years ago

I have been a customer for over 15 years. I had never had a problem until the "enhanced security" the bank put in place about 3 years ago. Since then I have had 2 of my accts "compromised". I have never had such horrible customer service when trying to "fix" the problem. I was told that I had to file the police reports to even proceed with the process to have the charges stopped on my account. I was told that the reports had to be made in the county of which the fradulant charges took place. Oh and that the charges had to go... read more