Sound Refrigeration & Appliance Service

JulieB 

on Dex Knows

9 years ago

Best Customer Service Ever I do not care what anyone says as far as I am concerned this company gave me A++++++ service from start to finishNeeded someone to fix my fridge. It was after 5 when i called these guys. the woman who answered was nice to talk to. she knew enough about refrigerators to answer my questions. i was surprised she was not a repair woman. the repair men came to my home and were able to fix it the same night.its been about a month now, my fridge is still working. The people that work for Sound put me at e... read more

Maitoka 

on Dex Knows

10 years ago

Poor customer service I chose this business based on good reviews, which was a huge mistake. The person making the appointment was rather curt, and then nobody showed or called around the scheduled time. I called their office about 1.5 hrs layer to inquire when the technician will be there, and after taking all my info again (what was needed, model, address, etc) was told they'd call the tech to get in touch with me. I called them again another hour later, just to be told the same. She then called me back about 15 min later ... read more

Completely Disgusted in Tacoma 

on Dex Knows

11 years ago

Worst Customer Service EVER! Called and reached someone named Marie who talked over me most of the time but was pleasant enough. She said Herb would call Saturday before he arrived (9-3 window given). When no call by 10 I began calling and called ALL DAY LONG...phone rang busy. (21 calls)I called Monday and began to explain that I waited for a service call Saturday that didn't happen and Marie said "I was here all Satuyrday answering phones, who are you?" and proceeded to be exceptionally rude. She gave me Herb's cell phone,... read more

Laura 

on Dex Knows

11 years ago

DO NOT USE We called this company at the begining of March. They came out, 3 hours after the time we were told they would be there, and said they thought they fixed the problem. They gave a 90 day guarantee and said if it went out again, to call and they would not charge a service call. Well, today it went out again. I called, was told by 2 pm, someone would be here. It's 7:45, and I have received 2 calls explaining they are running late, with excuses why and they are still not here. Do not waste your time with this company. 

Andy & Julie F. 

on Dex Knows

11 years ago

On time and GREAT JOB! Read the previous reviews and was a little nervous. Made the phone at 12:30 am and the phone was answered right away. I was told what they felt the problem was and shouldn't be a problem to repair. The person on the phone told me that someone would be at our home between 12:30 -1:00pm. Tony was at our home at 1:02 pm and had our Kitchen Aid Superba Refrigerator fixed within minutes. He was polite, professional and knew what he was doing. He didn't over charge us and was very fair and reasonable. If you... read more

EBrooks 

on Dex Knows

12 years ago

Horrible. We hired these guys to repair our existing refrigerator when we moved into our home. They came out twice without fixing anything, reeking of cigarettes. Then, told us they were ordering parts and would be coming back to fix it a THIRD time ASAP. After hounding them for over a week, they finally came back, repaired the fridge, and now, 3 months later, the same problem is back. These guys are a joke. Apparently they also go by Sayco and are the laughing stock of the repair world, according to other repair people we'v... read more

biglittle666 

on Dex Knows

12 years ago

Good company, easy to do business with I called 2 other companies to repair my washer .. the 1st never showed, the 2nd could not find the problem.I called sound ref and they sent a tech named herb. He found the problem, and fixed it quickly. PromptEfficientNice price 

Worst buiseness experience eve 

on Dex Knows

13 years ago

Watch out for Herb and Bob 02/25/2012 Worst buiseness experience ever. DO NOT CALL THEM.First of all I called Jensens Appliance... The invoice Herb presents is sound Referigeration... Watch out folks. Herb looked at my washer on Tuesday and said I will look up the parts and call you tommorow. There is a service charge of $49.95 that will apply to the repair when you have it done.Friday comes and he still dosen't call. The receptionist gives my wife his cell phone number and she calls him and leave messages because he will no... read more

unhappy in Tacoma 

on Dex Knows

13 years ago

Not 5 star service don't be fooled My dishwasher wasn't working so I called these folks to see if they could fix it. First mistake. They sent Herb out to look at it and he ordered parts said they would be in Tues Wed at the latest. Never called. I called them to see what was up. Second mistake. Both times they said they were just about to call me. Sure. After 5 promised times missed Herb and another man finally show up. The other guy was extremley rude, and left. Herb fixed the dishwasher and left an unitemized bill.(I had t... read more