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Sonesta ES Suites Cleveland Westlake
- Hospitality
- Westlake, OH
About this business
Location details
30100 Clemens Rd, Westlake, OH, 44145, United States
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We Loved staying here! The location was great, felt safe, and the loft was very spacious! We’ve been staying at different hotels throughout this road trip and this was our fav spot, by far. The prices were unbeatable, the rooms were squeaky clean, nice kitchen area and this was seriously such a great buy. At check-in, I was a little worried with how unfriendly the front desk man was; however, I’ll be staying here every time I visit family in Lakewood. I’d stay here over and over again and definitely recommend them.
Crazily spacious rooms/beds for this price. A little noise but manageable. Very nice stay.
The staff, Jess, Olivia, Aaron, the cleaning crew, the fix it all crew, are just the best. They go above and beyond there duties. They do however have a horrible manager,, that’s been there two years… doesn’t care about patrons and or her staff. Constantly berates them. Gives patrons a bad time because she’s always right? Not the way to treat the guests! Sonesta corp, needs to recognize the good apples compared to the one bad apple named Ashley. She switches up payment options. She hit our card daily, then doesn’t do anythin... read more
This place is pretty nasty. They are more like dumpy apartments than hotel rooms. The floors are incredibly dirty and covered in stains. My socks are black after walking around for 15 minutes. The room smells like sewage. The couch is torn. The curtains are ripped and hanging off the ceiling. The lamp next to the couch wouldn't turn on. After investing, I found that the end of the cord was missing. The plug end was cut/broken off. The pictures on the official Sonesta website are not a true representation of the rooms at all.... read more
My room is beautiful, spacious and clean. The staff is polite and welcoming. The location is perfect, as it is close to Crocker Park.
Frequently asked questions about Sonesta ES Suites Cleveland Westlake
How is Sonesta ES Suites Cleveland Westlake rated?
Sonesta ES Suites Cleveland Westlake has a 3.7 star rating with 708 reviews.
When is Sonesta ES Suites Cleveland Westlake open?
Sonesta ES Suites Cleveland Westlake is open now. It is open 24/7.
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