Sonesta ES Suites Chicago Waukegan

Jacob Bachta 

on Google

3 days ago

This property is a mixed bag. Upon arrival, I found the grounds, building exteriors, and lobby to be quite nice. My check in experience was great and all members of staff I bumped into were very friendly and accommodating during my short stay. But then… there’s the rooms. Like most Sonesta ES properties, this is a converted Residence Inn from 1999. I suspect this conversation took place because the owners did not want to renovate to Marriott’s standards and Sonesta’s requirements are more lax. To start, the magnetic key card... read more

Andrew 

on Google

6 days ago

This hotel behaves like a very old hotel. The sinks clog up quickly while brushing your teeth. The food for breakfast was miss labeled for allergens. My son has a milk protein allergy and the eggs said they were dairy free but the staff confirmed that the eggs did have milk in them. If we didn't ask we wouldn't have known and thought they were safe. The key cards are very finicky and easily die, requiring you to go back to customer service to reactivate them. This happened to me and my brother. The shower heads are low (not ... read more

Caitlin Exum 

on Google

6 days ago

Terrible service. They waited until 1 hour after we were supposed to check in to call and tell us they do not have a room to accommodate our booking that was already paid. The front desk personnel that called was extremely rude snd unprofessional while we were driving 8 hours for this trip. Their only idea on accommodating a reservation for 3 adults was a room across the street with 1 bed. We scrambled for the next 3 hours to find a room. Do not recommend this hotel to anyone especially if you are traveling in for graduation... read more

Amanda Bolomey 

on Google

a week ago

The bad: First, I have a milk allergy, and the scrambled eggs were labeled as dairy free. Second, the first room we were given was still dirty, and our tvs barely got reception. We couldn't hook up our firestick. In three days of being there, our key card had to be replaced twice. The good: Z was great when booking our room she was super helpful. The pool and hot tub were nice. The room was just big enough for our pack n play, which was nice.