Sonesta ES Suites Burlington, VT

Tammy Oliveira 

on Google

a week ago

I stayed at Sonesta and was disappointed that the bathroom had a strong odor finding it to be black mold in the tub shower. This is something that could have been solved with bleach. I was examining the dishwasher and there was dirty dishes and food in the dishwasher from the previous guest. I forgot my dirty laundry in the closet and called about checking the lost and found. The front desk took my number 3 times and never returned my phone call. Basic hygiene and customer service/courtesy were not met. Don’t forget your stu... read more

Josie H 

on Google

a week ago

We booked a stay at Sonesta Suites as part of a long-awaited family vacation with our four children. Due to a last-minute airline cancellation that is entirely out of our control, we are unable to travel. Despite explaining the situation, the hotel is refusing to offer any refund, credit, or rescheduling option saying the decision was up to Priceline. But Priceline is telling us it's at the hotel's discretion. Our entire family trip is ruined, and Sonesta is showing zero flexibility or compassion, when our family is stranded... read more

Le Wong 

on Google

a week ago

Cons: Pool is not working the whole week we there. Most disappointing for my kids. Sink dirty water draining into dishwasher which we didn’t use the whole week. We just noticed water from dishwasher spilled onto kitchen floor on our last day. Carpet on stairs super old. Wall mount conditioner is crusty. Unable to pump out conditioner. I were stranded in the shower. Leather on sofa peeling. Housekeeper didn’t remove used fitted sheet of pull-out sofa sleeper. I knew because cap of water bottle (left behind by other vacationer... read more