Sonesta Denver Downtown

Ross D 

on Google

a week ago

An honest review: 1) the room smells horrendous. You will call it "the stick palace". You will close the bathroom door, but every time you open the room door, it will smell like a stinking drain. 2) the pool is closed until July. They will tell you that it was a late winter and they didn't have time to do maintenance. You find out that no other hotel in Denver has that issue and you will pay $50 for a resort pass to use the pool in another hotel down the street. there is no reimbursement, even though you chose the hotel for ... read more

Sofia Van Lit 

on Google

a week ago

Loved the Sonesta. Was disappointed the pool was out of commission (its the reason I picked the hotel) but they gave me free breakfast vouchers to make up for it. I asked if they could please have someone bring me some toothpaste, they gave me a complimentary one but told me I had to go down to get it. I think that for almost $400 a night they could have sent someone to bring it to me. I would have tipped. Other than that, everything else was good. 

Chariell Baisden-Bond 

on Google

a week ago

Canceled our reservation. The booking site says “pet friendly” , but when we called to inquire about the pet fee, we were told cats are not allowed. Change the language on your site to read “DOG friendly” if cats are not allowed. 

Jessica Franco 

on Google

a week ago

Multiple issues. Main reason we booked was due to the photo of the open pool with the view. Upon check in we asked if smoking was available up there as my bf likes to smokes cigars and the hotel staff stated no unfortunately not and we understood. Once we got to the room we decided to go up and look only to find out it was not even open and closed with no reason.Not sure why he didn’t just say that when I asked upon check in. I also told him we may be checking out early and he said to just tell them so they could let hotels/... read more