Sonder The Merchant's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Sonder The Merchant

4.6

About this business

Location details

139 Orchard St, New York, NY 10002, New York, NY, 10002, United States

Get directions
WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.678 reviews
Select a rating
Fernando Ibarra's profile image
Fernando Ibarra 
on Google
2 weeks ago

My experience was terrible — absolutely terrible. I was given a different room than the one I reserved and was not given the option to switch to the correct room. When I asked for a refund or a price adjustment since I was placed in a smaller room, I was told to contact my travel agency and sort it out myself. On top of that, the bathroom floor was dirty and not up to standard. Overall, this was an extremely disappointing experience. 

Yoosung Kim's profile image
Yoosung Kim 
on Google
2 weeks ago

The good: location, clean room The bad: AC wouldn't cool the room below 74 in the middle of July, Sink water would only run scorching hot water, room is tiny, front desk not very friendly, when I got the credit card bill, I see that the hotel charged the deposit ON TOP of the room rate!!! I had to call them when I saw my credit card bill. I'm on the phone with them as I write this review. I'm at 65 minutes and counting. The most useless and inefficient customer service. They acknowledged that they made a charge mistake but i... read more

Brendan O'Reilly's profile image
Brendan O'Reilly 
on Google
3 weeks ago

Great staff! 

Luis Sanchez's profile image
Luis Sanchez 
on Google
4 weeks ago
chantal boado's profile image
chantal boado 
on Google
a month ago

Las habitaciones son muy cómodas, nos tocó el piso 15 y la vista es espectacular. Los empleados son muy amables, en especial David que fue muy atento y nos ayudó mucho! Quizás si tienen problemas para dormir sepan que en piso 16 hay una terraza que tiene un bar, para nosotras esto no fue un problema pero si lo llega a ser pidan una habitación en un piso más bajo 

View all google reviews

Frequently asked questions about Sonder The Merchant

How is Sonder The Merchant rated?

Sonder The Merchant has a 4.6 star rating with 78 reviews. 

When is Sonder The Merchant open?

Sonder The Merchant is open now. It will close tomorrow at 12:00 a.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com